Nina Salyrosas
Miami Beach,FL
Summary
Innovative and results-driven professional with a strong background in managing stakeholder interactions and aligning customer success with project goals. Skilled in using creativity and problem-solving to serve as a trusted advisor, helping guests fully utilize hotel services. Experienced in understanding customer needs, overseeing implementations, and driving service adoption with tailored recommendations. A confident, goal-focused reservations manager and collaborative team player committed to achieving outstanding results and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
HOTEL ASSISTANT RESERVATIONS MANAGER
Fortune House Hotel
01.2022 - Current
- Supervise, train, and lead reservations staff; manage schedules and performance evaluations.
- Collaborate with sales, revenue management, and front office to optimize hotel bookings.
- Coordinate group and individual reservations, ensuring accurate and timely bookings.
- Conduct daily audits of reservations to maintain precise revenue records.
- Utilize MEWS and Springer Miller PMS systems to streamline reservation processes.
- Streamline reservation operations, implement staff training programs, and enhance customer service standards to boost guest satisfaction rates.
FRONT DESK AGENT
Fortune House Hotel
02.2021 - 01.2022
- Led front desk team, fostering a positive work environment and high employee morale.
- Supervised front desk operations, ensuring duties were completed efficiently and accurately.
- Implemented effective customer service strategies, enhancing guest satisfaction and loyalty.
- Resolved guest complaints promptly, improving overall guest experience and retention.
- Implemented customer-centric strategies, fostering positive guest experiences. Optimized refund procedures, aligning with hotel financial goals while ensuring guest satisfaction.
- Analyzed guest feedback to refine service strategies. Guided front desk agents in performance improvement, ensuring adherence to quality standards and efficient operations.
- Cultivated a motivating work environment, boosting team morale and productivity. Addressed guest concerns promptly, transforming challenges into loyalty-building opportunities.
FRONT DESK SUPERVISOR
Fortune House Hotel
09.2019 - 03.2020
- Checked in guests, issued room keys, and provided hotel information, enhancing guest satisfaction.
- Ensured compliance with local ID requirements at check-in, maintaining security and trust.
- Upsold rooms to increase hotel revenue, contributing to overall financial performance.
- Provided exceptional customer service, addressing guest inquiries promptly and offering comprehensive information on hotel amenities and services.
- Maintained meticulous records of guest information and preferences, enabling personalized service and fostering guest loyalty.
Education
Miami Dade College
Miami, FLHigh School Diploma -
Alonzo & Tracy Mourning Senior High
North Miami, FL2015
Skills
- Guest Experience Enhancement
- Operational Efficiency
- Proficient in English and Spanish
- Written and Interpersonal Communication
- PMS Systems
- Detail-focused
- Conflict Resolution
- Relationship Building
- Leadership
- Upselling strategies
- Organization
Timeline
HOTEL ASSISTANT RESERVATIONS MANAGER
Fortune House Hotel
01.2022 - Current
FRONT DESK AGENT
Fortune House Hotel
02.2021 - 01.2022
FRONT DESK SUPERVISOR
Fortune House Hotel
09.2019 - 03.2020
Miami Dade College
High School Diploma -
Alonzo & Tracy Mourning Senior High
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