Stephany Leon
Tempe,AZ
Summary
Detail-oriented professional specializing in legal document production and quality assurance. Knowledgeable about all facets of production, training and workflow coordination.
Overview
7
7
years of professional experience
Work History
English to Spanish Translator
Freelance
Tempe, AZ
04.2021 - Current
- Translated written documents and facilitated verbal communication between English and Spanish-speaking clients to ensure clear understanding.
- Assisted clients with mortgage assistance documents, insurance correspondence, medical appointments, and administrative paperwork to streamline processes.
- Provided accurate interpretation during meetings
Document Production Assistant II
Zwicker & Associates P.C.
Tempe, AZ
06.2023 - 08.2026
- Prepared, organized, and quality-checked legal documents by pairing affidavits with corresponding complaints prior to production, ensuring accuracy and compliance.
- Edited legal documents using Adobe Acrobat and maintained department process documentation using Microsoft Word, converting PDF files into singular documents for streamlined access.
- Created and maintained Excel tracking spreadsheets to coordinate outgoing legal document shipments across multiple states, enhancing organization and delivery efficiency.
- Assisted management with training new employees and the current Team Lead on document coding procedures and document retention reporting
- Facilitated visitor and vendor interactions, ensuring smooth delivery management.
- Troubleshoot printers and production equipment to minimize workflow interruptions.
- Managed office supply inventory and coordinated supply orders through Fedex and Uline
Bilingual Customer Service Representative
National General Insurance
01.2020 - 04.2021
- resolved complex customer concerns, ensuring timely follow-up for complete resolution
- Assisted borrowers with homeowner's insurance inquiries and policy renewals
- Updated files to ensure data integrity borrower account information to reflect changes and ensure accuracy
Education
Associate of Arts - General Studies
Mesa Community College
Mesa, AZ12-2018
Skills
- Legal Document production
- Adobe Acrobat
- Microsoft Word
- Microsoft Excel
- Process documentation management
- Quality assurance
- Detail orientation
- Team training
- Bilingual English to Spanish
Timeline
Document Production Assistant II
Zwicker & Associates P.C.
06.2023 - 08.2026
English to Spanish Translator
Freelance
04.2021 - Current
Bilingual Customer Service Representative
National General Insurance
01.2020 - 04.2021
Associate of Arts - General Studies
Mesa Community College