Enthusiastic, passionate, and self-motivated Human Resources Professional with over six years of experience. Outstanding background as a strong team player with a successful record in leadership and business acumen. Results-driven in all HR operations and strategies. Proven expertise ensuring government and company compliance and maintaining integrity and confidentiality of employees
through well-managed systems and partnerships.
Specialties: recruiting, payroll, employee relations, HRIS systems, training and development, engagement, performance management, wellness programs, diversity, inclusion & belonging, coaching, rewards & recognition
programs. Knowledgeable of various state employment laws throughout the U.S. Bi-lingual: English/Spanish.
▪ Help in a large degree with management of Spanish-speaking employees, answering their questions and giving them assignments
▪ Perform basic human resources tasks such as employee shift scheduling and overseeing new-employee onboarding and training.
▪ Ensure smooth operations on production line, addressing any quality control issues promptly.
▪ Process paychecks, ensuring their timely delivery to employees; manage their tax information.
▪ Cultivate and maintain an environment that promotes respect of diverse backgrounds
▪ Act as an interpreter of sorts between English and Spanish speakers; translate written and email communications from English into Spanish.
Personal Banker:
▪ Assist customers daily in opening and closing accounts, and cross-sell related products such as overdraft protection; refer other sales opportunities such as college financial planning to appropriate personal banker
▪ Help customers with tasks such as resolving account issues, putting in special account instructions, making wire and telephone transfers, and handling stop payments
▪ Meet with manager to set and exceed sales goals for a diverse customer base
▪ Help customers understand what is happening with their money and to feel confident in the bank’s ability to help
▪ Take over bank teller duties when needed, maintaining top quality in front-line coverage
▪ Maintain professional appearance and behavior for customers at all times
▪ Work directly with the Internal Revenue Service (IRS), which includes preparing and filing documents, communicating with the IRS, and representing taxpayers in matters involving the IRS.
▪ Receptionist experience including general office work
▪ Sales of travel tickets and vacation packages for any country
▪ Managed office payroll and compliance
▪ Conduct orientations and exit interviews.
▪ Develop, compile, and analyze statistical data and surveys including salary and benefit surveys.
▪ Provide information to employees and the public on policies, procedures, benefits and other personnel related matters.
▪ Independently compile information and prepare reports; monitor computer data output for accuracy; make changes and adjustments as required.
▪ Develop forms and procedural manuals.
▪ Exceeding customer expectations at all times
▪ Up-selling Target credit card benefits
▪ Greet all guests and taking all inbound calls