Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Stephany McCarty

Westville,IN

Summary

A driven and results-oriented operations executive, with excellent communication, training and financial planning skills and more than 18 years of experience. A proven track record of promoting cross-departmental collaboration and alignment to improve overall performance and profitability. Well-versed in setting the direction for work areas and ensuring the quality and accuracy of work performance within multiple stores. A savvy and resourceful producer, who ensures peak performance to facilitate long-term operational growth.

Overview

18
18
years of professional experience

Work History

District Manager

Luke Family Of Brands
Hobart, IN
06.2019 - 10.2020
    • Supervised 7-10 locations to enforce high-quality standards of operation.
    • Built positive and productive relationships with store and field leadership.
    • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
    • Led targeted training programs to educate staff on product benefits and service capabilities.
    • Modeled best practices for sales and customer service.
    • Met deadlines by proactively managing individual and team tasks and streamlining processes.
    • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
    • Optimized in-store merchandising and monitored inventory availability to increase sales.
    • Optimized team performance with newly implemented sales and merchandising procedures.
    • Coordinated with other district managers to actualize performance improvement strategies.
    • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.

Field Consultant

7-Eleven Inc.
Valparaiso, IN
06.2010 - 01.2019
  • Managed and oversaw 10 stores and supervised 140+ employees.
  • Worked with franchisees in consulting on various aspects of business to improve store sales and profitability.
  • Advised operations at store level on sales strategies and forecasts.
  • Profit and loss management through top line sales and expenses.
  • Conducted quarterly meetings for franchisees to present financial overview, new initiatives, and upcoming marketing plans
  • Develop PowerPoint presentations and held conference calls for market meetings on key initiatives to improve performance.
  • Interviewed, hired, coached and trained store team members.
  • Modified product line and pricing by demographic profiling.
  • Motivate direct reports and stores to ensure positive work environment cultivating learning and development.
  • Conduct semi-annual reviews of store management teams.
  • Ensured operational excellence through store visits from a customer's point-of-view to deliver feedback for execution and opportunities.
  • Resolve customer complaints through hearing, empathizing, apologizing, and thanking for feedback.
  • Established relationships in the community to market opportunities for future customers.
  • Act as liaison to merchandising, category management, and vendors to eliminate obstacles and provide customer feedback.

Operation Supervisor

RaceTrac Petroleum Inc.
Tampa , Florida
01.2002 - 06.2010
  • Responsible for training and development of Store Managers, which also included how to develop their employees.
  • Conducted weekly analysis of each store's performance on profits and expenses.
  • Visited each store weekly to provide feedback and create action plans.
  • Implemented market plan and provided feedback through competitive analysis and customer feedback.
  • Worked with merchandisers and vendors to establish promotional activity and pricing in the alcoholic beverage category.
  • Coordinated store grand openings and VIP events by being involved with local Chamber of Commerce.

Education

Purdue University Calumet
Hammond, IN

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St. Petersburg College
Clearwater, FL

Skills

  • Data analysis
  • Project Management
  • Staff development
  • Team leadership
  • Conflict resolution
  • Self-motivated
  • Strong verbal communication
  • Skilled in VoiteQ, Ruby/Verifone, Microsoft Office, Cognos
  • Interpersonal and written communication
  • Process implementation
  • Profit and Loss Management

Websites

Accomplishments

  • Awarded as top performing Operations Supervisor in region for sales and profitability in 2009
  • Awarded as top performing Manger in region for sales and profitability 2007
  • Co Created new store training programs and introduced across the entire organization
  • Selected for special assignments. Trained and coordinated new system processes for the state
  • Introduced and trained on new system processes across the market
  • Organized and introduced new merchandising tactics for the market
  • Mentored new Field Consultants that just completed their training
  • Exceeded profit budget 2011-2015 and 2017

Timeline

District Manager

Luke Family Of Brands
06.2019 - 10.2020

Field Consultant

7-Eleven Inc.
06.2010 - 01.2019

Operation Supervisor

RaceTrac Petroleum Inc.
01.2002 - 06.2010

Purdue University Calumet

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St. Petersburg College

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Stephany McCarty