Stephany McCarty
Lagrange,IN
Summary
A driven and results-oriented operations executive, with excellent communication, training and financial planning skills and more than 20 years of experience. A proven track record of promoting cross-departmental collaboration and alignment to improve overall performance and profitability. Well-versed in setting the direction for work areas and ensuring the quality and accuracy of work performance within multiple stores. Savvy and resourceful producer, who ensures peak performance to facilitate long-term operational growth.
Overview
22
22
years of professional experience
Work History
General Manager
TravelCenters of America
06.2022 - 07.2023
- Operated 2 locations exceeding sales of $20 million dollars annually with a team of over 100 employees.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
District Manager
Luke Family Of Brands
06.2019 - 10.2020
- Supervised 9-11 locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built positive and productive relationships with store and field leadership.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Audited stores on weekly basis to identify deficiencies and identified potential causes.
Field Consultant
7-Eleven Inc.
06.2010 - 01.2019
- Managed and oversaw 10 stores and supervised 140+ employees.
- Worked with franchisees in consulting on various aspects of the business to improve store sales and profitability.
- Conducted quarterly meetings for franchisees to present financial overview, new initiatives, and upcoming marketing plans.
- Developed presentations and held conference calls for market meetings on key initiatives to improve performance.
- Established relationships in the community to market opportunities for future customers.
- Acted as a liaison between merchandising, category management, and vendors to eliminate obstacles and provide customer feedback.
Operation Supervisor
RaceTrac Petroleum Inc.
01.2002 - 06.2010
- Multi Unit Manager overseeing operations of 10 locations.
- Positions Held: Market Manager, Special Projects Trainer, Training Supervisor, Store Manager
Education
Some College (No Degree) - Welding
Ivy Tech Community College of Indiana
06-2024
St. Petersburg College
Clearwater, FLSome College (No Degree) -
Purdue University Calumet
Hammond, INSkills
- Conflict resolution
- Proficient in VoiteQ
- Experienced with Verifone systems
- Experienced in Microsoft Office applications
- Skilled in Cognos
- Interpersonal and written communication
- Process optimization
- Multi-unit operation management
- Budget coordination
- Staff training/development
- Sales planning and implementation
- Human resources management
- Vendor relationships
- P&L management
- Consulting
Accomplishments
- Awarded Top Performing Operations Supervisor 2009
- Awarded Top Performing Manager 2007
- Co-created new store training programs that were implemented across the entire organization
- Selected for special assignments: responsible for an effective roll out of BT and ETA processes
- Introduced and trained on new system processes across the market
- Organized and introduced new merchandising tactics for the market.
Timeline
General Manager
TravelCenters of America
06.2022 - 07.2023
District Manager
Luke Family Of Brands
06.2019 - 10.2020
Field Consultant
7-Eleven Inc.
06.2010 - 01.2019
Operation Supervisor
RaceTrac Petroleum Inc.
01.2002 - 06.2010
Some College (No Degree) - Welding
Ivy Tech Community College of Indiana
St. Petersburg College
Some College (No Degree) -
Purdue University Calumet
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