Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Stephany Nieves Barquero

Wingate,NC

Summary

An adaptive Financial Crimes Analyst with five years of experience eager to accommodate client relations by utilizing my skills, experience, and knowledge. Adept professional focused at cultivating supportive rapport by efficiently managing operations, optimizing goals and outcomes, and resolving complex problems. Mindful of connecting to company standards and policies. Proficient in AML, MS Excel, TYSYS.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Financial Crimes Analyst 1

BB&T/Truist
05.2021 - Current
  • Utilize banking experience to efficiently and effectively resolve cases or alerts with awareness.
  • Use critical thinking skills to identify fraudulent activity.
  • Assist clients in filing identity theft forms.
  • Ability to assist clients in a high stress, fast-paced, rapidly changing environment.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Identify and resolved problems through root cause analysis and research.
  • Validate results and performed quality assurance to assess accuracy of data.

Bank Teller

Suntrust/Truist
04.2019 - 05.2021
  • Introducing new members to the platform and assist them with any balance transfers or any other transactions.
  • Receiving the working cash for the day and counting it before the end of shift.
  • Verifying customers, admitting them to their safety deposit boxes.
  • Accepting deposits of both checks and cash validating deposit slips.
  • Helping Clients with any account issues or information.
  • Translating for personal bankers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Barista

Starbucks Coffee Company
10.2017 - 04.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Education

Skills

  • BSA, AML, TYSYS
  • MS Excel Proficiency
  • Data Research, Analysis, Validation
  • Case/Risk Management
  • Analytical Thinking & Critical Reasoning
  • Team Collaboration and Leadership
  • Bilingual English and Spanish
  • Relaying Complex Information

Certification

Certified Anti-Money Laundering

References

  • Hansel Hillburn, Global Financial Crimes Anaylst, Tobon.Tarheels@gmail.com, (910)-674-9613
  • Todd Price, Blended Branch Manager, Todd.Price@truist.com, (704)-821-4468
  • Karla Rodriguez, Aquatots Manager, Kr.Deras@live.com, (704)-309-27883
  • Sheryl Murdock, Financial Crimes Analyst Manager, Sheryl.Murdock@truist.com, (704)-953-2256

Timeline

Financial Crimes Analyst 1

BB&T/Truist
05.2021 - Current

Bank Teller

Suntrust/Truist
04.2019 - 05.2021

Barista

Starbucks Coffee Company
10.2017 - 04.2019

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Stephany Nieves Barquero