Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Stephany Oshinoiki

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

JADE Learning
06.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Associate

American Safety Council
03.2018 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Registered Behavior Technician

Florida Autism Center
07.2017 - 02.2018
  • Used Central Reach to document patient information, progress notes, and treatment plans.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Promoted positive interactions with children with Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Supported client using principles of applied behavior analysis.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Education

Bachelor of Science - Psychology

University of Rhode Island
Kingston, RI
05.2017

Skills

  • Excellent written and oral communication
  • Customer Relations
  • Interpersonal Communication
  • Solution focused Counseling
  • Exceptional Problem solver
  • Strong organizational skills
  • Accuracy & Attention to details
  • Social skill development
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Interpretation and Translation Services
  • Information Systems Improvements

Certification

  • Licensed Registered Behavior Technician - 2017
  • CPR/AED - 2016

Timeline

Customer Service Specialist

JADE Learning
06.2021 - Current

Customer Service Associate

American Safety Council
03.2018 - 04.2021

Registered Behavior Technician

Florida Autism Center
07.2017 - 02.2018

Bachelor of Science - Psychology

University of Rhode Island

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Stephany Oshinoiki