Stephany Pack
San Antonio
Summary
Orderly and committed team member, offering solid skills in communication, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish timely and accurate deliverables.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant – Claims Workforce Management
USAA
San Antonio
10.2024 - Current
- Analyze claim adjuster data to place on or off receipt, and adjust load factors
- Reassign claims as required per established procedure
- Combine and format data for team equity overview
- Perform audits on claim teams for load factor figures and accurate team roster
- Maintenance oversight of the CAO Workbook
- Created a tool and process to ensure the capture of all UPTO adjusters
- Created a repository for Claims Assignment Oversight Team SOP
Independent Contributor
H&M Consulting
San Antonio
08.2023 - 01.2024
- Analyze team performance metrics and provide recommendations for improving productivity and efficiency
- Identify potential risks and barriers to the successful implementation of Scrum/Agile practices and develop mitigation strategies to address them.
- Collaborate to identify and prioritize key business objectives and develop an action plan for implementing Scrum/Agile practices.
Program Coordinator
CVS Health
03.2023 - 12.2023
- Manage the Learning Hub course catalog and ensure that all courses are up to date and relevant to the training needs of CVS employees
- Track and analyze reports and provide insights to help leadership make data-driven decisions for training programs
- Collaborate teams to ensure timely closure and granting of program credits for completed sessions
- Manage the scheduling and logistics of training sessions facilitated by internal and external trainers
- Developed and implemented strategies to improve the efficiency of task assignments and tracking
Executive Assistant
Capital Group
San Antonio
12.2021 - 01.2023
- Coordinating and managing travel arrangements, including flights, accommodation, and transportation, for executives attending meetings and conferences for four or more executives.
- Developing and maintaining relationships with key stakeholders, such as clients, partners, and vendors, to ensure smooth coordination and collaboration in executive activities.
- Managed and organized executive calendars, including scheduling meetings, appointments, and events, to ensure management and efficiency for executives.
- Facilitated effective communication and collaboration between executives and their direct reports to ensure smooth workflow and successful completion of projects.
- Assisted with the preparation and submission of expense reports for executives, ensured accuracy and compliance with company policies and procedures.
Scheduling Coordinator
USAA
San Antonio
04.2019 - 02.2021
- Collaborated with team members to develop and implement process improvements for scheduling coordination, resulting in increased efficiency and streamlined workflows.
- Communicated with leadership to identify and address scheduling conflicts, ensuring smooth coordination across multiple teams
- Provided training and support to team members on scheduling tools and systems for efficient coordination of activities.
- Coordinated across the enterprise to schedule necessary resources for team activities to achieve established schedule of deliverables.
- Streamlined and improved the process for facilitating stand-up meetings, which resulted in increased efficiency and productivity.
- Assisted in development and implementation of a comprehensive training program for scheduling tools and systems.
Executive Assistant
San Antonio Water System
San Antonio
05.2018 - 09.2018
- Facilitated effective communication between claims adjusters and various claimants important information is relayed accurately and in a timely manner.
- Managed sensitive and confidential information, such as executive-level correspondence, financial data, and personal information, with utmost professionalism and discretion.
- Organized and maintained a comprehensive filing system for executive-level correspondence, financial data, and other sensitive information.
- Ensured adherence to company policies and procedures to maintain compliance with legal and regulatory requirements.
Claims Adjuster
GEICO
Katy
06.2017 - 04.2018
- Conducted thorough investigations to determine coverage and liability for claims
- Maintained accurate documentation of claims and related activities
- Provided exceptional customer service to policyholders and claimants by addressing inquiries and concerns in a timely and professional manner
- Collaborated with internal teams to develop and implement process improvements for claims handling
Education
High School Diploma -
Tuloso Midway High School
Corpus Christi, TX05-2003
Skills
- Process Improvement
- Project Implementation
- Jira
- Project management
- Communication skills
- Problem solving
- Teamwork
- Data analysis skills
- Affirmative action planning
- Scheduling and Logistics
- Training Coordination
- Adaptability
- Data analysis
- Documentation management
- Team collaboration
Certification
- Professional Scrum Master I, 03/23
- Scaled Agile Framework 5 (SAFe 5) Scrum Master, 03/23
Volunteer And Community Service
- Food Bank Volunteer, High School in the United States, 2020-2024, Assist in finding host families and supporting high school exchange students while on program for year or semester., Organize and chaperone events for students
- Animal Rescue Volunteer, 2012-Present, Assist animals and rescues with social advertising for foster and forever homes., Volunteering with local rescues for maintenance and facility upkeep.
Timeline
Administrative Assistant – Claims Workforce Management
USAA
10.2024 - Current
Independent Contributor
H&M Consulting
08.2023 - 01.2024
Program Coordinator
CVS Health
03.2023 - 12.2023
Executive Assistant
Capital Group
12.2021 - 01.2023
Scheduling Coordinator
USAA
04.2019 - 02.2021
Executive Assistant
San Antonio Water System
05.2018 - 09.2018
Claims Adjuster
GEICO
06.2017 - 04.2018
High School Diploma -
Tuloso Midway High School
Similar Profiles
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA
Marcy CastilloMarcy Castillo
Claims Adjuster - Fire, Theft & Vandalism at USAAClaims Adjuster - Fire, Theft & Vandalism at USAA
David JusinoDavid Jusino
Property Claims Adjuster at USAAProperty Claims Adjuster at USAA
Jordan HoffmannJordan Hoffmann
Insurance Professional at USAAInsurance Professional at USAA
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror