Stephany Pina
North Hollywood,CA
Summary
In order to expand my skills, knowledge, and viewpoint, I'm looking for a challenging position with a reputable company. I'm logical and flexible. hardworking employee with excellent multitasking, time management, and customer service abilities. devoted to giving each and every client a memorable and fulfilling experience. I'm a responsible, driven student prepared to use what I've learned in real-world situations. Has a solid technical experience in software and apps, good time management abilities, and the stamina to handle challenging projects. A psychology major looking to get practical experience through an internship in applied behavioral analysis (ABA). Kind, gregarious, and determined to succeed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand Ambassador/Retail Sales Associate
Forever 21
Burbank, CA
06.2021 - Current
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Operated POS system accurately to process returns, exchanges, refunds..
- Assisted in setting up displays and organizing merchandise on shelves.
- Processed payments using cash registers, credit cards, and mobile payment systems.
- Answered customer inquiries regarding product features and benefits.
- Monitored inventory levels of key products and restocked as needed.
- Communicated with management regarding any issues or concerns with customers or products.
- Demonstrated an understanding of store layout, promotions, pricing structures, merchandising techniques.
- Maintained product knowledge for all products within the store.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
Fulfill products/packaging
PERFECT PART INC.
- Identified and sorted items for packaging according to product specifications.
- Collaborated with team members to ensure timely completion of orders.
- Maintained a clean and safe work environment by adhering to safety procedures.
- Operated packaging equipment to package and label products.
- Followed all established procedures related to labeling and packaging processes.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
Education
High School Diploma -
Sun Valley Magnet School
Sun Valley, CA01.2019
Associates Degree in Psychology - Psychology
Los Angeles Valley College
Fulton06-2024
Skills
- Bilingual
- Creative and organized
- Good at managing and navigating computer applications
- Excellent communication skills, and team building
- Patient on problem-solving and coming up with new ideas
- English/art Tutor
- Crisis Management
- Customer Service
- Student Assessments
- Small Group Instruction
- Progress Monitoring
- Classroom Support
- Cleaning and Sanitizing
- Small Group and Individual Assistance
- Relationship Building
Languages
English
Professional
Spanish
Professional
Armenian
Elementary
Leadership
- Leadership opportunity to impact and improve the community through flexible and consistent volunteer work
- Impacted middle schools growth in mindsets as a tutor and presenter
- 1 year of working with middle school kids in a classroom environment
- Organized teacher assistant
- Team leader
Certification
- I've been approved, and I'm transfer to CSUN. In the approaching fall, in August 2024 to obtain my Bachelors degree in psychology.
Volunteer Experience
- Sun Valley Magnet School, Painting and cleaning, Stocking school supplies
- East Valley Animal Shelter/ North Hollywood Pet Shop, Basic training, Stocking/ moving products
- Saffyre Horse Sanctuary Inc / Sun Valley, Kennel cleaning, Meal prep/ vitamins, Play time/self care
- School/Church Events, Food stocks and bagging food, Cleaning the community, Organizing merchandise and maintaining an organized work environment to meet standards and guidelines
- Provides positive, friendly, and cooperative service when working with the community and work environment
Timeline
Brand Ambassador/Retail Sales Associate
Forever 21
06.2021 - Current
Fulfill products/packaging
PERFECT PART INC.
High School Diploma -
Sun Valley Magnet School
Associates Degree in Psychology - Psychology
Los Angeles Valley College
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