Stephany Quintanilla
Spring,TX
Summary
Proven track record of enhancing inventory accuracy and customer satisfaction at WSS, showcasing meticulous attention to detail and exceptional customer service skills. Excelled in fast-paced environments, achieving demanding productivity goals and resolving discrepancies efficiently. Skilled in Microsoft Office and inventory tracking, my collaborative approach led to significant improvements in operational efficiency and team productivity.
Overview
8
8
years of professional experience
Work History
Sales Customer Support Specialist
Florence Firehouse Collective
05.2022 - Current
- Coordinated efforts between departments for seamless communication regarding customer concerns or requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Ensured accurate inventory tracking by maintaining organized records of materials and supplies.
- Supported management in daily inventory tracking and stock replenishment tasks.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
Dispatcher
Maersk GSC
09.2020 - 02.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Ecom
WSS
07.2020 - 09.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Managed multiple tasks simultaneously while maintaining focus on prioritizing urgent orders effectively.
Inventory Specialist
WSS
08.2017 - 07.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Improved order accuracy with thorough inventory audits and regular stock checks.
Wave Planner
WSS
02.2017 - 08.2017
- Trained new employees on wave planning procedures, contributing to a well-prepared workforce.
- Managed daily wave planning tasks, ensuring timely completion and adherence to established guidelines.
- Collaborated with cross-functional teams to address operational challenges and devise solutions.
Picker
WSS
09.2016 - 02.2017
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Education
No Degree -
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Destiny Girls Academy
Los Angeles, CA06.2014
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Inventory Tracking
- Order picking and processing
- Cycle counting
- Discrepancy Resolution
- Audit processes
- Microsoft Office
- Prioritizing calls
- Paperwork Processing
- Customer Relations
Timeline
Sales Customer Support Specialist
Florence Firehouse Collective
05.2022 - Current
Dispatcher
Maersk GSC
09.2020 - 02.2021
Ecom
WSS
07.2020 - 09.2020
Inventory Specialist
WSS
08.2017 - 07.2020
Wave Planner
WSS
02.2017 - 08.2017
Picker
WSS
09.2016 - 02.2017
No Degree -
East Los Angeles College
High School Diploma -
Destiny Girls Academy
Similar Profiles
Benjamin DanielBenjamin Daniel
Cyber Security Instructor at Florence One Schools (West Florence High School)Cyber Security Instructor at Florence One Schools (West Florence High School)
Jenny Carlton WhiteJenny Carlton White
Handmade Crafts Artist at The Covenant Collective; An Artist CollectiveHandmade Crafts Artist at The Covenant Collective; An Artist Collective
Clarice JohnsonClarice Johnson
Realtor at United Real Estate FlorenceRealtor at United Real Estate Florence
Miaonaye RoseMiaonaye Rose
Valet at LAZ ParkingValet at LAZ Parking
Esther VixamarEsther Vixamar
HHA at Mariner MarbleheadHHA at Mariner Marblehead