Summary
Overview
Work History
Education
Skills
Languages
Timeline
Quote
Work Availability
Work Preference
Software
Interests
Hi, I’m

Stephany Ramirez

Houston,TX
Stephany Ramirez

Summary

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
years of professional experience
1
Language

Work History

HOT TRUCKENS LLC , LMB LLC

Operations Manager
11.2018 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Raised property accuracy and accountability by creating new automated tracking method.

J&G TRUCKING EXPRESS LLC

DISPATCHER
01.2020 - 08.2023

Job overview

  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Provided customers with information on products and services.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.

Education

RENE O REINET
CUBA

High School Diploma
06.2009

University Overview

RENE O REINET
CUBA

from INTERNATIONAL COMMERCE
06.2009

University Overview

Skills

  • Staff Training
  • High-Pressure Environments
  • Systems Implementations
  • Project Development
  • Policy and Procedure Implementation
  • Process Improvement Strategies
  • Multi-Unit Operations Management
  • Contract Development
  • Project Management
  • Contract Review and Recommendations
  • Strategic Partnership
  • Staff Management
  • Workflow Planning
  • Supply Chain Distribution
  • Oracle Database Management
  • Data Archiving
  • New Product Introduction Strategies
  • Customer Relationship Management
  • Purchasing and Procurement
  • Sales Presentation
  • Operation Monitoring
  • Interpersonal Communications
  • Market Research
  • Microsoft Office Expertise
  • Business Intelligence
  • Cultural Awareness
  • Budgeting and Cost Control
  • Employee Motivation
  • Business Development Understanding
  • Recruiting and Hiring
  • Goal Attainment
  • Data Evaluation
  • Process Improvement
  • Client Relations
  • Employee Relations
  • Warehouse Operations
  • Productivity Improvement
  • Inventory Control
  • Health Information Policy and Procedure Development
  • Conflict Mediation
  • Sales Promotion
  • Negotiation
  • Sales

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

DISPATCHER
J&G TRUCKING EXPRESS LLC
01.2020 - 08.2023
Operations Manager
HOT TRUCKENS LLC , LMB LLC
11.2018 - Current
RENE O REINET
High School Diploma
RENE O REINET
from INTERNATIONAL COMMERCE

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Availability
See my work availability
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afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementHealthcare benefits401k match4-day work weekTeam Building / Company RetreatsFlexible work hoursStock Options / Equity / Profit SharingPersonal development programs

Software

WORD, EXCEL , ETC

Interests

A JOB FOR LONG TERM

Stephany Ramirez