Stephany Reyes
Brooklyn,New York
Summary
A driven and motivated professional dedicated to continuous growth and exceeding personal and business goals. Experienced in implementing hospitality best practices, resolving guest concerns with professionalism, and consistently enhancing service quality to exceed expectations.
Overview
6
6
years of professional experience
Work History
Front Desk Hospitality Supervisor
Sonder
New York, NY
10.2022 - Current
- Oversaw front desk operations, ensuring a strong hotel reputation, staff productivity, and operational efficiency.
- Collaborated with staff to meet guest needs, smooth check-in processes and maximize satisfaction.
- Recorded guest comments and complaints, and resolved guest issues with creative solutions. Implemented strategies for improving customer service standards across the department.
- Lead team members in utilizing OKRs to navigate policy changes in housekeeping operations.
- Created and optimized employee schedules for shift coverage.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Front Desk Medical Receptionist
Private Practice | Dr. Muhammad Tahir MD
Brooklyn, New York
02.2021 - 07.2022
- Updated daily schedule, ensuring all appointments were met on time.
- Collected and recorded new patient data in electronic health systems.
- Organized and filed patient medical records.
- Updated medical histories for traceability.
- Maintained correspondence files to facilitate office operations.
- Organized event calendars and schedules.
- Answered telephones and directed calls to the appropriate staff.
Front Desk Agent
Red Lion Hotel
Brooklyn, New York
08.2018 - 06.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Addressed customer needs in a timely manner.
Education
High School Diploma -
George Westinghouse High School of Career And Tech
06.2015
Skills
- Front Desk Management
- Salesforce
- OPERA
- Excel
- Google Sheets
- Property Management Systems
- Bilingual Interpretation Skill
- Adaptability
- Customer Service
References
References available upon request.
Timeline
Front Desk Hospitality Supervisor
Sonder
10.2022 - Current
Front Desk Medical Receptionist
Private Practice | Dr. Muhammad Tahir MD
02.2021 - 07.2022
Front Desk Agent
Red Lion Hotel
08.2018 - 06.2020
High School Diploma -
George Westinghouse High School of Career And Tech
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