Stephany Rios
Lancaster,CA
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Revel
Lacey, WA
01.2023 - 03.2023
- Coordinated guest services to enhance visitor experiences and satisfaction.
- Managed special requests, ensuring prompt responses and personalized service.
- Resolved guest concerns effectively, fostering a welcoming environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Direct Support Professional
ResCare
Lancaster, CA
06.2021 - 12.2022
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Monitored client progress and reported changes to ensure optimal care and safety.
- Coordinated recreational activities, promoting social interaction and community engagement among clients.
- Advocated for client rights and preferences, ensuring dignity and respect in all interactions.
- Maintained accurate documentation of client services and incidents, ensuring compliance with regulatory standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Administrative Assistant
A&A Fire Protection
Vernon, CA
01.2015 - 11.2020
- Coordinated scheduling and logistics for fire protection service appointments.
- Managed documentation and filing systems to ensure regulatory compliance.
- Assisted in preparing reports on service activities and client interactions.
- Streamlined office processes to enhance overall operational efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
No Degree - Medical Billing And Coding
CALRegional
Lancaster, CA04-2026
GED -
Desert Sands Charter School
Lancaster, CA07-2015
No Degree - CNA
Bell Healthcare Training School
Lancaster, CA07-2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Hospitality
- Exceptional communication
- Maintaining composure
- Detail-oriented approach
- Reliable punctuality
- Cash handling
- Administrative support
- Polite telephone etiquette
- Effective decision making
- Quality assurance
- Superior organization
- Advanced time management
- Problem-solving
- Accurate record keeping
- Attention to detail
- Bookkeeping
- Time management
- Decision-making
- Multitasking and organization
- Verbal and written communication
- Client confidentiality
- HIPAA compliance
- Payment posting
- ICD-10 proficiency
- CMS-1500 form completion
- Claim submission
- Revenue cycle management
- Denial management
- CPT coding
- HCPCS level II coding
- Data entry
- Medical terminology
- Document management
- EMR systems
Certification
- Medical Billing & Coding License - April 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge
Revel
01.2023 - 03.2023
Direct Support Professional
ResCare
06.2021 - 12.2022
Administrative Assistant
A&A Fire Protection
01.2015 - 11.2020
No Degree - Medical Billing And Coding
CALRegional
GED -
Desert Sands Charter School
No Degree - CNA
Bell Healthcare Training School