Stephany Rodriguez
2797 McLeod Drive Las Vegas ,NV
Summary
Front Desk Receptionist with proven expertise at Astrana Care, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in appointment scheduling and cash handling, Committed to team collaboration and maintaining organized office operations for seamless workflow.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Astrana Care
05.2023 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer services
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Scheduled, coordinated and confirmed appointments
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments/balances.
- Check out patients and schedule their next appointment.
- Call to schedule annual wellness/annual physical.
- Train externship.
Front Desk Receptionist
Cano
03.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Filed Faxes, scanned documents
Front Desk Receptionist
Dr. Rita Chuang
10.2014 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Submitted referrals/prior authorizations to Imaging facilities
- Submitted prior authorizations for medications.
- Filed Faxes, scanned documents
Education
Medical Administrative Assistant
Pima Medical Institute
Las Vegas, NV2014
Skills
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Appointment scheduling
- Administrative skills
- Front office management
- Administrative support
- Skilled in software
- Multitasking and organization
- Filing and sorting
- Problem-solving
- Microsoft office
- Payment processing
- Courteous and professional
- Greeting and seating clients
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Astrana Care
05.2023 - Current
Front Desk Receptionist
Cano
03.2022 - 05.2023
Front Desk Receptionist
Dr. Rita Chuang
10.2014 - 03.2022
Medical Administrative Assistant
Pima Medical Institute
Similar Profiles
RoxCanne SmithRoxCanne Smith
Patient Concierge at Astrana CarePatient Concierge at Astrana Care
Latisha TaylorLatisha Taylor
Lead Medical Assistant at Astrana CareLead Medical Assistant at Astrana Care
Quina EsparzaQuina Esparza
Quality Coordinator at Astrana Health CareQuality Coordinator at Astrana Health Care
John SwattJohn Swatt
Vice President of Manufacturing for Quality, Operations, Engineering, Procurement, Sales, OpEx, CI, EHS & Lean Innovations at Advanced Operations and Quality ServicesVice President of Manufacturing for Quality, Operations, Engineering, Procurement, Sales, OpEx, CI, EHS & Lean Innovations at Advanced Operations and Quality Services
Marissa YoracMarissa Yorac
Cashier Team Lead at Viva Vegas StoreCashier Team Lead at Viva Vegas Store