Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Antonio Garcia

Suwanee,GA

Summary

Dynamic Implementation Project Manager with extensive experience in facilitating effective team interactions and managing complex projects. Expertise in Agile methodologies and task tracking with Jira, ensuring timely deliverables and impactful results. Committed to fostering a culture of collaboration and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Implementation Project Manager

Cinc Systems
Duluth, GA
01.2022 - Current
  • Coordinated project timelines and schedules for effective implementation.
  • Facilitated communication between teams to address project needs and updates.
  • Managed documentation for project deliverables and key milestones.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Utilized Jira for task tracking, sprint planning, and progress monitoring in Agile projects, while maintaining comprehensive project documentation and team collaboration materials in Confluence..

Cadence Bank

Assistant Branch Manager
Norcross, Georgia
07.2020 - 01.2022
  • Supervised daily banking operations and ensured compliance with regulations.
  • Managed staff performance and provided training and development opportunities.
  • Coordinated branch activities to promote products and services effectively.
  • Implemented risk management protocols to safeguard branch assets.
  • Led community outreach initiatives to strengthen the bank's local presence.
  • Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.

Financial Consultant

Regions Bank
Buford, GA
01.2020 - 07.2020
  • Conducted financial assessments to recommend appropriate banking products and services.
  • Managed daily transactions and ensured compliance with banking regulations and policies.
  • Trained junior staff on banking procedures and customer service best practices.
  • Collaborated with team members to streamline operations and improve workflow efficiency.
  • Analyzed client needs to develop tailored financial solutions for diverse situations.
  • Monitored customer accounts regularly for suspicious activity or fraud attempts.

Financial Customer Service Representative

SunTrust Bank
Buford, GA
07.2014 - 11.2019
  • Assisted customers with financial inquiries and account-related issues.
  • Processed transactions accurately using various financial software systems.
  • Educated clients on product features and benefits to enhance satisfaction.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to streamline customer service procedures.
  • Conducted follow-ups to ensure customer satisfaction after service interactions.
  • Answered incoming phone calls from customers seeking assistance with their accounts.

Education

Bachelor of Science - Cyber Security

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • AWS architecture
  • Network administration
  • Project management
  • Java programming
  • SDLC methodologies
  • Oracle database administration
  • SQL query optimization
  • Network troubleshooting
  • Cisco configuration
  • Jira task tracking
  • SaaS platforms

Certification

  • IT Specialist - Cybersecurity by Certiport
  • IT Specialist - NEtworking by Certiport

Languages

Spanish
Professional

References

References available upon request.

Timeline

Implementation Project Manager

Cinc Systems
01.2022 - Current

Cadence Bank

Assistant Branch Manager
07.2020 - 01.2022

Financial Consultant

Regions Bank
01.2020 - 07.2020

Financial Customer Service Representative

SunTrust Bank
07.2014 - 11.2019

Bachelor of Science - Cyber Security

Georgia Gwinnett College

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