Stephany Rosete
Riverside,CA
Summary
Dynamic Customer Service Representative with proven expertise at Make It Fit Alterations, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for training new staff and implementing best practices, resulting in improved service delivery and increased client retention. Proficient in data entry and complaint handling.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Check in Specialist position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Make It Fit Alterations
01.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
San Bernardino, CA06-2028
Associate of Arts - Liberal Studies
Santiago Canyon College
Orange, CA06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Key holder experience
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Make It Fit Alterations
01.2013 - Current
Bachelor of Arts - Liberal Studies
California State University, San Bernardino
Associate of Arts - Liberal Studies
Santiago Canyon College
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