Stephany Sanchez
Queens,NY
Summary
significantly improving customer satisfaction rates. positive work environments, showcasing a blend of hard and soft skills critical for high-paced settings. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork.
Overview
7
7
years of professional experience
Work History
Cashier
Key Food Supermarket
01.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Supervisor
CVS Pharmacy
03.2015 - 01.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
SEASONAL MAINTENANCE WORKER
NYC Parks Department
04.2017 - 04.2018
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Clean up beaches and parks.
- Supply workers with supplies they needed for restrooms and parks
Supply Chain
ABM JETBLUE
08.2018 - 04.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Warehouse Worker
WFS Worldwide Flight Services
05.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Skills
- Packaging and Labeling
- Cleaning and Organizing
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Forklift Operation
- Sorting and Labeling
- Warehouse Operations
- Pallet Jack Handling
- Warehouse Organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Warehouse Worker
WFS Worldwide Flight Services
05.2020 - 01.2021
Supply Chain
ABM JETBLUE
08.2018 - 04.2020
SEASONAL MAINTENANCE WORKER
NYC Parks Department
04.2017 - 04.2018
Shift Supervisor
CVS Pharmacy
03.2015 - 01.2017
Cashier
Key Food Supermarket
01.2014 - 04.2015
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