Stephany Santiago

Sales Floor Associate Cashier

The Home Depot Inc

03.2022 - Current

Helped customers complete purchases, locate items, and join reward programs.
Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Provided training for new hires, improving their competency in sales techniques and store policies.
Maintained clean sales floor and straightened and faced merchandise.
Used POS system to process sales, returns, online orders, and gift card activations.
Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Greeted customers and helped with product questions, selections, and purchases.
Exceeded sales targets through effective product recommendations and upselling strategies.
Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
Informed customers of current store promotions to encourage additional sales purchases.
Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
Promoted available store credit options to interested customers, increasing enrollment rates for loyalty programs or credit cards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided constructive feedback during team meetings regarding improvements for store operations or customer-facing procedures.
Learned duties for various positions and provided backup at key times.