Stephany Schmitt
Winter Haven
Summary
Dynamic professional with experience at Universal Orlando Resorts, excelling in guest relations and conflict resolution. Customer-oriented professional with experience in hospitality and client service.
Overview
5
5
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resorts
Orlando
07.2023 - Current
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Handled guest inquiries and resolved complaints regarding ride experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Provided clear instructions to riders regarding safety procedures and ride requirements.
- Followed all guidelines related to customer service standards while interacting with guests.
- Answered questions from guests about available services and amenities.
Pediatric Nurse
Lakeland Regional Health
Lakeland
05.2020 - 07.2023
- Served as liaison between physicians, patients, hospital administration, vendors and suppliers.
- Oversaw daily operations of the medical office, including handling customer inquiries and complaints.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Collaborated with other healthcare professionals regarding patient's condition and treatment options.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
Associate of Arts -
Polk State College
Winter Haven, FL06-2008
Skills
- Guest relations
- Safety procedures
- Conflict resolution
- Customer service
- Equipment operation
- Team communication
- Computer skills
- Data entry
Accomplishments
- Lifelink Volunteer of the Year Award
- Lifelink Rookie Volunteer of the Year Award
- Peoples Choice Award
Timeline
Attractions Attendant
Universal Orlando Resorts
07.2023 - Current
Pediatric Nurse
Lakeland Regional Health
05.2020 - 07.2023
Associate of Arts -
Polk State College
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