Stephany Smiddy
Kansas City,MO
Summary
Detail oriented professional with extensive sales and service background. Hands-on worker with concentration in superior customer service. Recognized as a decisive leader and excellent team player. Well qualified to work with diverse clientele, from small and large corporate accounts to city events and festivals. Achievement-oriented individual capable of meeting tight deadlines, and revamping operational procedures to drive efficiency and profits.
Overview
15
15
years of professional experience
Work History
Field Sales/Membership Representative
Nielsen Corporation
09.2021 - Current
- Ranked as a top performer in the Central Region
- Selected by upper management to travel across the country to help out other markets that were struggling
- Maintained a Yearly expected sign average of 2.2, ending the year with 3.3
- Designated as Membership Representative of the Month for May 2022 for exceeding company expectations
- Positioned new hires for success by delivering outstanding training in sales best practices
- Doubled my yearly salary in bonuses by accelerated sales growth and securing new accounts.
Outside Sales Representative
United Laboratories, Inc.
02.2020 - 03.2021
- Administered frequent demonstrations on products and services that met customers needs
- Prospected for new business and analyzed sales potential to develop effective opportunities
- Assisted clients by assessing individual needs and suggesting appropriate product solutions
- Received customer referrals to sustain top-level revenue and increase market share over 65% in an undeveloped territories
- Implemented sales development techniques by prospecting and cold-calling more than 30 customers per week to grow a 13 county territory generating over 50 new customers in one year
- Increased territory sales by surpassing monthly goal of $10,000 through persuasiveness and excellent customer relations
- Well trusted and performed independently with my home being my base, completed daily call plans and tasks, and successfully communicated with manager and customer service staff
- Knowledge of computers and smartphone technology necessary for organizational leadership and effective communication.
Server / Trainer
Bonefish Grill
05.2009 - 01.2019
- Developed relationships with guests to exceed satisfaction and generate business retention
- Maintained inventory on a variety of products and supplies, and managed ordering and delivery
- Demonstrated proficiency working in an extremely high paced establishment
- Developed and executed private parties, banquets and corporate events.
Executive Director
Main Street Parkville Association
05.2015 - 01.2016
- Coordinated promotional activities within the historic downtown district designed to market the program area and boost its tourism potential and economic viability
- Create, coordinate and enhance events, promotions, advertising, marketing and tourism strategies with existing businesses, organizations, community groups, etc., to maximize the communities image and retail opportunities
- Worked closely with Board of Directors and city officials to maintain compliance with national and state guidelines as according to the National Trust for Historic Preservation's Main Street America
- Kept programs calendar, social media and website updated and wrote monthly and quarterly articles for local publications with the intent to promote historic downtown and events
- Acted as Special Events liaison between the city and public for for event applications specific to the historic downtown.
Education
Bachelor of Arts - Communications
Park University
Parkville, MO12.2011
Skills
- Patience and Tolerance
- Goal-Oriented
- Building Relationships
- Data entry proficiency
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Membership retention
- Materials, applications, and other documentation
- Relationships and rapport
- Community Engagement
- Sales strategy
- Customer Service
- Problem-Solving
- Time Management
- Listening Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Relations
- Task Prioritization
- Self Motivation
- Product Knowledge
- Route Planning
- Interpersonal Skills
- Customer Relationship Management
- Product and service knowledge
- Conflict Resolution
- Goal Setting
- Professionalism
- Interpersonal Communication
- Strategic Planning
- Resourcefulness
- Staff Training
- Objection handling
- Time management abilities
- Customer Retention
- Customer Needs Assessment
- Workflow Optimization
- Product Sales
- Professional Demeanor
- Emotional Intelligence
- Presentation Skills
- Problem-solving aptitude
- Market Research
- Sales Techniques
- Product Demonstration
- Negotiation
- Cold-calling
- Territory Management
- Upselling techniques
- Lead prospecting
- Sales closing
- Direct Sales
- Business Development
Timeline
Field Sales/Membership Representative
Nielsen Corporation
09.2021 - Current
Outside Sales Representative
United Laboratories, Inc.
02.2020 - 03.2021
Executive Director
Main Street Parkville Association
05.2015 - 01.2016
Server / Trainer
Bonefish Grill
05.2009 - 01.2019
Bachelor of Arts - Communications
Park University
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