Stephany Soedjak
Hospitality Professional
Beaumont,CA
Summary
A dedicated professional with robust experience in customer service and office administration looking for a role in a reputable company to invest my passion and skills to serve others.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
District Office Receptionist Superintendent's Team
Yucaipa Calimesa Joint Unified School District
Yucaipa, California
07.2022 - Current
- First public point of contact, providing updated resources and information
- Assist with complaints/confidential issues, assuring all matters are being followed up properly by the departments/sites involved
- Handling complex administrative duties
- Handled 1000+ bulk mailings and 30+ calls on a regular basis
- Managed school registration for 6 elementary schools in the summer
- Acting as backup to the Superintendent’s Executive Secretary during her absence
- Acting as backup to the Public Information/Communication Specialist during his absence
Homeschool Teacher/Daycare Owner
Salt and Light Small Family Daycare
Calimesa, CA
10.2016 - 05.2022
- Managed day-to-day daycare operations and provided a safe and healthy environment for children
- Handled Elementary/Middle School homeschooling curriculum and instructions
Overnight Manager
Sofitel Los Angeles at Beverly Hills
Los Angeles, CA
03.2015 - 10.2016
- Handled General Manager duties and was responsible for 295-guest rooms
- Resolved guests' and team members' issues from billing disputes, handling domestic violence situations to oversold rooms, guest relocations, and many other adverse conditions
- Managed check-ins, night audits, hiring and training process
- Negotiated -15 rooms oversold issue with customers wisely and increased the customer service ratings by up to 10% through guest loyalty program.
Night Manager
Le Parker Meridien now Thompson Central Park
10.2014 - 02.2015
- Handled General Manager duties and responsible for 731-guest rooms
Executive Sales/Conference Service Assistant
Le Parker Meridien now Thompson Central Park
04.2012 - 10.2014
- Assisted with proposal requests, client communication, and market research
- Prepared promotional materials and handled office clerical duties
- Assisted with group arrivals/billings, the largest group handled was The US Open with 500+ rms
Front Desk Supervisor/Trainer
Le Parker Meridien now Thompson Central Park
09.2007 - 04.2012
- Managed guest services, handled cash/credit card/ledger transactions
- Responsible for Front Office team training and staff review
Guest Service Agent
Wyndham Garden Hotel now ALOFT New York LaGuardia Airport Hotel
02.2007 - 09.2007
- Provided customer service and handled the check in/out process, complaints, and billings
- Handled multiple challenging occasions such as organizing stranded flights
Telephone Operator/Guest Relation Executive
Hotel Mulia Senayan
07.2003 - 11.2005
Office Receptionist/Secretary to General Manager
Planet Hollywood Jakarta
Jakarta, Indonesia
08.2001 - 07.2002
Education
Bachelor of Arts - Liberal Studies
Los Angeles Pacific University
San Dimas, CA 01.2025 - 01.2027
Associate of Arts - Social Sciences
Crafton Hills College
Yucaipa, CA 01.2023 - 01.2024
24-credits - Educational Studies
Grand Canyon University
Phoenix, AZ 01.2022 - 01.2023
Skills
Customer satisfaction
Office administration
Typing speed
Filing systems
Decision-making
Document management
Computer literacy
Dependability
Multitasking and prioritization
Mail handling
Excellent communication
Positive and professional
Certification
Hospitality and Tourism Management Program Certification, Florida Atlantic University, 2020
Locations
- Yucaipa, CA
- Calimesa, CA
- Los Angeles, CA
- New York, NY
- Jakarta, Indonesia
Timeline
Bachelor of Arts - Liberal Studies
Los Angeles Pacific University
01.2025 - 01.2027
Associate of Arts - Social Sciences
Crafton Hills College
01.2023 - 01.2024
District Office Receptionist Superintendent's Team
Yucaipa Calimesa Joint Unified School District
07.2022 - Current
24-credits - Educational Studies
Grand Canyon University
01.2022 - 01.2023
Homeschool Teacher/Daycare Owner
Salt and Light Small Family Daycare
10.2016 - 05.2022
Overnight Manager
Sofitel Los Angeles at Beverly Hills
03.2015 - 10.2016
Night Manager
Le Parker Meridien now Thompson Central Park
10.2014 - 02.2015
Executive Sales/Conference Service Assistant
Le Parker Meridien now Thompson Central Park
04.2012 - 10.2014
Front Desk Supervisor/Trainer
Le Parker Meridien now Thompson Central Park
09.2007 - 04.2012
Guest Service Agent
Wyndham Garden Hotel now ALOFT New York LaGuardia Airport Hotel
02.2007 - 09.2007
Telephone Operator/Guest Relation Executive
Hotel Mulia Senayan
07.2003 - 11.2005
Office Receptionist/Secretary to General Manager
Planet Hollywood Jakarta
08.2001 - 07.2002
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