Stephany Thomas
Henderson,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills also, Deep understanding of resident preferences and business operations requirements and meeting occupancy and payment goals while improving community satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Greystar Management
Henderson, NV
08.2022 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant.
- Conducted tours of vacancies with prospective tenants.
- Handled deposit accounting and security deposit refunds.
Assistant Manager
Westcorp Management
Las Vegas, NV
01.2020 - 08.2022
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant.
- Conducted tours of vacancies with prospective tenants.
- Handled security deposit refunds.
Property Manager
AMG Management
Las Vegas, NV
07.2018 - 09.2018
- Responded to customer inquiries in a timely manner.
- Conducted surveys to gain insights into customer needs and preferences.
- Optimized existing processes through automation or improved workflow.
- Engaged with customers via phone calls, emails and in person.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Assistant Community Manager
Stout Management
Henderson, NV
01.2014 - 08.2018
- Assisted with creating and implementing community outreach programs.
- Coordinated events for residents of the community.
- Developed marketing materials for various projects within the community.
- Provided administrative support to the Community Manager as needed.
- Coordinated scheduling with all vendors needed.
- Processed applications from prospects and following up in a timely manner.
- Maintained bills and prepared P.O's when needed.
- Facilitated and maintained compliance with federal housing re-certification regulations.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Processed monthly month end reports.
Education
GED -
El Dorado High School
Las Vegas05-2011
Skills
- Operations Management
- Sales monitoring
- Task Delegation
- Cost Reduction
- Money Handling
- Budgeting and finance
- Customer Service
- Yardi, onesite, entrada, Knock and Customer Relationship Management (CRM)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Greystar Management
08.2022 - Current
Assistant Manager
Westcorp Management
01.2020 - 08.2022
Property Manager
AMG Management
07.2018 - 09.2018
Assistant Community Manager
Stout Management
01.2014 - 08.2018
GED -
El Dorado High School
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