Lea Morfin
National City,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
UCSD Healthcare
05.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Supervisor
San Diego Sports Medicine Executive Health And Corporate Wellness Center
08.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
Medical Center Pharmacy
08.2017 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Informed customers of alternative options when authorizations were denied, providing guidance to support informed decisionmaking.
Lead Sales Associate
The Home Depot Inc
01.2013 - 03.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
CASHIER
Epic Wings N Things
02.2011 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Sweetwater High School
National City, CA06.2010
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Money Handling
- Team Collaboration
- Flexible Schedule
- Eligibility Determination
- Problem-Solving
- Strong empathy
- Registration and Admissions
- Patient check-in
- Insurance verifying
- Patient documentation
- Punctual and Hardworking
- Payment Collection
- Documenting and Recording Information
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
UCSD Healthcare
05.2022 - Current
Supervisor
San Diego Sports Medicine Executive Health And Corporate Wellness Center
08.2021 - 05.2022
Customer Service Representative
Medical Center Pharmacy
08.2017 - 08.2021
Lead Sales Associate
The Home Depot Inc
01.2013 - 03.2017
CASHIER
Epic Wings N Things
02.2011 - 12.2016
High School Diploma -
Sweetwater High School