Stephany Trinidad
Mckinney,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Internet Sales Manager
El Dorado Chevrolet
01.2019 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Wrote and Anchor engaging and successful marketing advertising, with a partnership of Estrella TV Commercials
Assistant Manager
Wingstop
08.2016 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Shift Lead Manager
Little Caesars
03.2015 - 08.2016
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
High School Diploma -
Chaparral High School
Chaparral, NMSkills
- Sales Quota Management
- Approaching Buyers
- Closing Techniques
- Building Customer Loyalty
- Upselling and Quota Achievement
- Schedule Management
- Price Negotiation
- Meeting Sales Goals
- Goal-Driven
- Friendly
- Honest
- Reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Internet Sales Manager
El Dorado Chevrolet
01.2019 - Current
Assistant Manager
Wingstop
08.2016 - 10.2018
Shift Lead Manager
Little Caesars
03.2015 - 08.2016
High School Diploma -
Chaparral High School
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