Stephany Valladares
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Court Custodian
Goodwill
Miami
03.2025 - Current
- Maintained cleanliness in retail spaces and communal areas.
- Operated cleaning equipment including floor scrubbers and vacuums.
- Restocked supplies and ensured availability of cleaning materials.
- Reported maintenance issues to management for prompt resolution.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Records Specialist
Quality Labor Management LLC
Miami
05.2023 - 02.2025
- Organized and maintained electronic and physical records for compliance and retrieval.
- Reviewed documents for accuracy and completeness before filing in systems.
- Managed daily record requests from internal departments efficiently.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Processed billing and payments for fines and other court fees, while also recording details of payment and reporting missed deadlines or delinquency.
- Prepared reports to document recordkeeping activities.
- Archived inactive records according to established procedures.
- Maintained up-to-date filing systems in accordance with organizational policies.
Customer Care Specialist
Skilled Staffing Agency
Miami
02.2022 - 04.2023
- Responded to customer inquiries through phone and email communication.
- Assisted customers with order processing and status updates.
- Resolved customer complaints by providing effective solutions. Entered customer information into the database for tracking purposes.
- Generated reports based on customer data to identify trends and areas of improvement
- Maintained detailed records of customer interactions and feedback.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-2024
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Problem solving
- Customer inquiry resolution
- Attention to detail
- Microsoft teams
- Customer service
- MS word, excel, and outlook
- Microsoft Excel expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Court Custodian
Goodwill
03.2025 - Current
Records Specialist
Quality Labor Management LLC
05.2023 - 02.2025
Customer Care Specialist
Skilled Staffing Agency
02.2022 - 04.2023
High School Diploma -
Miami Jackson Senior High School
Associate of Arts -
Miami Dade College
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