Summary
Overview
Work History
Education
Skills
Timeline
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Stephany Vega

Summary

Hardworking and detail-orientated Bilingual Medical Billing Specialist with over 10 years of experience and strong medical insurance knowledge and communication skills. Searching for a permanent role at with Atrium health as a reliable Patient accounts coordinator.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Representative

Atrium Health
10.2023 - Current
  • Provides customer service support for providers and patients concerning benefits policies, claims, inaccurate and incomplete information.
  • Obtains an understanding of benefits and plans to communicate information clearly to patients according to ins EOB's.
  • Resolves account discrepancies by sending accounts to correct departments for further investigating with almost no misroutes received.
  • Processes insurance claims and updated ins filing orders.
  • Adheres to all applicable internal and external policies and guidelines concerning client confidentiality and HIPAA regulations.
  • Establishes and maintains professional relationships with healthcare providers regarding medical plans, insurance claims, and insurance benefits.

Patient Account Coordinator

Atrium Health
01.2023 - 10.2024


  • Approve patient refunds that have overpayment on their billing account.
  • Research all guarantor accounts before approving refunds to be mailed by check or by card
  • Trace each patient payment by using Remitco or Wells Fargo CEO to ensure who was the payment sender or who paid online via Atrium portal.
  • Transfer any self-pay credits to existing patient account that have balances owed
  • Document each HAR account worked with what actions took place.

Referral Coordinator

Atrium Health
12.2021 - 01.2023
  • Complete incoming new patient referrals, CT scans, PET, Biopsies, Mammograms for patients in clinic using Epic.
  • Expediting outgoing referrals to specialty offices, faxing and sending medical records to support STAT/URGENT referrals.
  • Contact Financial clearance dept to ensure prior approval requirements are met with patients' insurance companies.
  • Contact new patients to brief about new upcoming appts, review details and expectations about the referral to patients


Patient Scheduling Coordinator

Atrium Health
04.2020 - 12.2021
  • Schedule appointments for Outpatient medication clinic, AIC clinic, Initial Therapy and Watkins Clinic for mental health patients using EPIC systems.
  • Take patient messages for Providers/NP's and Triage nurses for patient refills, concerns and requests and submit in Canopy/Powerchart.
  • Identify patient crisis and correspond with appropriate action to assist patient and provide information to assist them.
  • Identify patients in crisis immediately report concerns to Triage nurses, Licensed clinical counselors and warm transfer to 24hr Crisis line (704-444-2400).
  • Assist patients with setting up scheduled video visits through MyAtrium portal, help reset passwords for portal. Connect patients with Atrium technical support for additional assistance needed.

Education

Certified Professional Coder (CPC) Certification -

Central Piedmont Community College
Charlotte, NC

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06.2004

Skills

  • Operational Efficiency
  • Office administration
  • Customer Relations
  • Financial administration
  • Scheduling
  • Documentation and control
  • Insurance Knowledge
  • Bilingual-Spanish
  • Multi-tasking
  • Epic
  • Medical Claims experience
  • Data Entry

Timeline

Bilingual Customer Service Representative

Atrium Health
10.2023 - Current

Patient Account Coordinator

Atrium Health
01.2023 - 10.2024

Referral Coordinator

Atrium Health
12.2021 - 01.2023

Patient Scheduling Coordinator

Atrium Health
04.2020 - 12.2021

Certified Professional Coder (CPC) Certification -

Central Piedmont Community College

High School Diploma -

South Mecklenburg High School

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Stephany Vega