Stephany Volcy-Paul

Drive sales performance while coordinating with multiple departments to ensure seamless account management and customer satisfaction.

• Delegate store goals and daily responsibilities based on regional manager directives.
• Manage inventory accuracy, finalize nightly financial transactions, and execute morning/evening operational reports.
• Maintain compliance with display and advertising standards across the store.
• Support team members with administrative tasks such as certification testing, vacation/sick hour entry, and scheduling.
• Serve as lead and point of contact in the absence of management.
• Proficient in Teams, PeopleSoft, Microsoft Office Suite.

• Supervised store operations across two locations, ensuring smooth execution of floor management and financial tasks.
• Recommended and applied budgets based on merchandise analysis and sales performance.
• Designed and executed in-store marketing and visual merchandising strategies in coordination with headquarters.
• Completed register closings, reconciled daily credits and coupons, and maintained accurate financial reporting.
• Assisted customers with online and in-store orders, including pre-ordered pickup products.
• Provided support to short-staffed locations by supervising operations and customer service.