STEPHANY WRIGHT
Monrovia,CA
Summary
I am a highly motivated and driven individual with strong leadership and interpersonal skills. I have an extensive background in retail sales, operations management, and client interface. I am passionate about fostering strong relationships with my clientele to increase brand loyalty and retention. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Brand Representative/Business Manager
Sisley Paris
Arcadia, CA
05.2009 - Current
- Manage the highest volume Sisley counter of all Nordstrom Store Nationwide with 3 full time employees
- Work closely with Sisley Paris executive team to establish annual sales targets and event planning schedule
- Monitor counter sales activity on a daily, weekly, and monthly basis to ensure sales plan is met/exceeded
- Perform comps to other store and prior year results
- Establish and employ strategies for improvement to continue growth trajectory
- Utilize various social media mediums to promote products and drive customer/sales growth
- Manage end-to-end email campaigns, which include customer appreciation, seasonal product release, and other special events
- Provide high level of customer service based on customer preference by leveraging product expertise to meet customer’s needs
- Provide outstanding service through in person, virtual, or over the phone communication
- Plan and execute group and one-on-one product training and presentations for in-store sales associates to increase brand awareness
- Collaborate and plan events with other departments to attract new customers and drive sales growth
- Maintain strong knowledge of existing and new product offering to serve as a resource for internal and external customers
- Facilitate monthly and quarterly physical inventory counts and replenish stock to maintain appropriate levels to meet customer demand
- Mentor team members on sales techniques and managing a business counter
- Plan and organize employee schedules to ensure sufficient coverage
- Exhibit exceptional project management and problem-solving skills
- Consistently maintain the #1 ranking in sales volume of all Nordstrom doors for Sisley Paris
- Act as POS system expert and responsible for training new hires on how to process cash and credit card purchases.
Sales Associate
Neiman Marcus/Topanga
Canoga Park, CA
03.2007 - 05.2009
- Drove and exceeded sales goals by providing a personalized beauty experience based on individual customer needs
- Participated in pre-selling and sales driving events
- Partnered with Counter Manager to identify business driving opportunities
- Worked with brand managers to create merchandising displays to enhance sales
- Participated in training to stay current on brand related product knowledge and beauty trends
- Worked flexible schedule with dependable & punctual attendance.
Education
Business Administration
Rio Hondo College
Skills
- Relationship Management
- Brand Building
- Product Demonstrations
- Revenue Generation
- Communication Skills
- Brand Awareness
- Branding
- Sales
- Business Growth
- Store Promotions
- Product Demonstration
- Customer Service
- Staff Training
- Business Administration
- Inventory Control
Timeline
Brand Representative/Business Manager
Sisley Paris
05.2009 - Current
Sales Associate
Neiman Marcus/Topanga
03.2007 - 05.2009
Business Administration
Rio Hondo College
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