Stephany Cruz
North Palm Beach
Summary
Experienced Hostess dedicated to providing exceptional customer service and experience. Highly reliable, dependable, and passionate in the hospitality service industry. Versatile and hardworking, with the ability to ensure a positive and efficient work environment.
Overview
10
10
years of professional experience
Work History
Server and Hostess
Marigold Couture/Jessica Eliav Private Catering
06.2021 - Current
- Greet, serve, and handle all other duties with a smile, making each customer feel welcome and comfortable.
- Maintain a clean, organized kitchen/dining area, and ensure all equipment is maintained
- Provide excellent customer service during their dining experience
- Sanitize and set tables throughout shift
- Anticipate guest needs
- Assist other staff when required
- Coordinate with the kitchen to ensure timely service and quality of the food
- Ability to multitask and cater to multiple groups at one time
Restaurant Hostess
Carriage House Club LLC
11.2022 - 04.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Manager
Nexx Health
05.2020 - 05.2021
- Respond to customer inquiries or complaints.
- Schedule guest appointments.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Inventory products and order new supplies.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Train staff in the use or sale of products, programs, or activities. Participate in continuing education classes to maintain current knowledge of industry.
Assistant Manager
Miracle Leaf
03.2019 - 08.2019
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs. Transport, assemble, and disassemble materials used in presentations.
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Stock shelves with products.
- Contact customers to persuade them to purchase merchandise or services.
Sales Associate
Sprint
05.2018 - 02.2019
- Plan commercial displays to entice and appeal to customers. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Sales Associate
Sprint
05.2017 - 04.2018
- Sell products being promoted and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs. Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Answer questions about product features and benefits.
- Contact customers to persuade them to purchase merchandise or services.
Sales Associate
Sprint
03.2016 - 02.2017
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Hear and resolve complaints from customers or the public. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Sell products being promoted and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
Administrative Assistant
Layne Christiansen Company
06.2015 - 02.2016
- Answered a high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Managed and reviewed filing and office systems.
- Ordered and distributed office supplies while adhering to a fixed office budget. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Education
Facial Specialist -
Florida Academy of Medical Aesthetics
Pembroke Pines, Florida07.2021
Associate of Arts - undefined
Jimmy Carter Early College High School
La Joya, Texas06.2015
High School Diploma - undefined
Jimmy Carter Early College High School
La Joya, Texas06.2015
Skills
- Customer service
- Communication skills
- Computer literacy
- Leadership
- Supervising experience
- Management
- Multilingual
- Restaurant experience
- Food service
- Time management
- Organizational skills
- Guest services
Languages
English
Spanish
Timeline
Restaurant Hostess
Carriage House Club LLC
11.2022 - 04.2023
Server and Hostess
Marigold Couture/Jessica Eliav Private Catering
06.2021 - Current
Manager
Nexx Health
05.2020 - 05.2021
Assistant Manager
Miracle Leaf
03.2019 - 08.2019
Sales Associate
Sprint
05.2018 - 02.2019
Sales Associate
Sprint
05.2017 - 04.2018
Sales Associate
Sprint
03.2016 - 02.2017
Administrative Assistant
Layne Christiansen Company
06.2015 - 02.2016
Associate of Arts - undefined
Jimmy Carter Early College High School
High School Diploma - undefined
Jimmy Carter Early College High School
Facial Specialist -
Florida Academy of Medical Aesthetics