Summary
Overview
Work History
Education
Skills
Timeline

STEPHANYE EZELL

Tallahassee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Housekeeper

Candlewood Suites Hotel
TALLAHASSEE, FLORIDA
08.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Sales Manager

PATS PAINTING PROS
LOUISVILLE, KY
11.2021 - 11.2021
  • MADE SALES CALLS
  • KEPT BOOKS
  • DID ANYTHING THAT WAS NEEDED TO BE DONE TO GET THE JOB COMPLETED.
  • PAINTED
  • PRIMED
  • CUT IN WALLS
  • ANSWERED CALLS
  • SET UP BID APPOINTMENTS
  • PICK UP MATERIELS
  • Had a customer satisfaction rate of 92% in the first year!
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

CASHIER

BUTCHERS BEST
LOUISVILLE, KY
05.2017 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Increased daily lunch sales by 14%
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

AM MANAGER

WHOLE FOODS MARKET
LOUISVILLE, KY
01.2009 - 04.2015
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Strived for 100% customer satisfaction
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

SERVER/COOK

WAFFLE HOUSE
LOUISVILLE , KY
07.2007 - 01.2010
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Brought sales up 30% on evening shifts

SERVER/BARTENDER

DILLONS STEAKHOUSE
LOUISVILLE, KY
08.2005 - 06.2007
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items, suggested appropriate options for food allergy concerns.
  • Bussed, reset tables to keep dining room, work areas clean.
  • Arranged, prepared tables for customers to offer memorable experiences to guests to foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • 100% customer satisfaction was goal.

IN HOME COMPANION

BETTER AT HOME
Simpsonville, KY
10.2002 - 02.2005
  • Maintained clean, safe and well-organized patient environment.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

GED -

Atherton High School, Louisville, KY
05.2002

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • Data Entry
  • Hard working
  • Dependable
  • Detail oriented
  • knowledgeable with Teams, and Zoom

Timeline

Sales Manager - PATS PAINTING PROS
11.2021 - 11.2021
Housekeeper - Candlewood Suites Hotel
08.2021 - Current
CASHIER - BUTCHERS BEST
05.2017 - 12.2018
AM MANAGER - WHOLE FOODS MARKET
01.2009 - 04.2015
SERVER/COOK - WAFFLE HOUSE
07.2007 - 01.2010
SERVER/BARTENDER - DILLONS STEAKHOUSE
08.2005 - 06.2007
IN HOME COMPANION - BETTER AT HOME
10.2002 - 02.2005
Atherton High School - GED,

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STEPHANYE EZELL