Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanye Olivera

Houston,TX

Summary

Highly qualified field trainer with ten years of experience, Specializes in store openings and training, and is responsible for coaching other team members on using progressive systems and applications. Areas of focus include leadership, team-building, communication, customer service, presentation skills, relationship-building, self-motivation, diversity, and inclusion with a background in sales, customer service, and marketing.

Overview

11
11
years of professional experience

Work History

General Manager

Shipley Do-nuts
01.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Made all orders and daily cash deposits.
  • Coordinated all large orders.
  • Manged all employee performance and schedules.

Senor Chief Training & Equipment

Shipley Do-Nuts
03.2015 - 12.2022
  • Inventory equipment, maintain adequate equipment quantities on site to accommodate store openings
  • Evaluate store lay out and equipment placing to obtain best store performance.
  • Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
  • Over see store opening from construction site to door opening.
  • Coordinated with franchisee every aspect of training and store opening.
  • Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
  • Created training material including opening check list, closing check list, weekly cleaning schedule, daily cleaning schedule, monthly cleaning schedule, inventory checklist, store opening check list and training material.
  • Developed effective training plans based on department needs and objectives.

Marketing and Events Coordinator

Shipley Do-Nuts
01.2015 - 03.2020
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Assist and manage all events.
  • Supervised volunteers and support staff required for events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Addressed all store complaints and compliments.
  • Coordinated all donation request at corporate level.

Manager

Shipley Do-Nuts
05.2012 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

No Degree - Accounting And Business Management

Lone Start College
Houston, TX

High School Diploma -

S.P. Waltrip High School
Houston, TX
05.2009

Skills

  • Project Planning
  • Order Supplies
  • Staff Training
  • Staff Development
  • Intuit QuickBooks
  • Food Preparation and Safety
  • Labor Cost Controls
  • Employee Scheduling
  • Corporate Social Responsibility
  • Supply Chain Management
  • Customer Service
  • Verbal and Written Communication

Languages

English
Spanish

Timeline

General Manager

Shipley Do-nuts
01.2022 - Current

Senor Chief Training & Equipment

Shipley Do-Nuts
03.2015 - 12.2022

Marketing and Events Coordinator

Shipley Do-Nuts
01.2015 - 03.2020

Manager

Shipley Do-Nuts
05.2012 - 01.2015

No Degree - Accounting And Business Management

Lone Start College

High School Diploma -

S.P. Waltrip High School

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Stephanye Olivera