Stephany L. Lass-Bouchea
Suamico,WI
Summary
Organized, accurate, and task oriented Ability to work independently as well as collaborate with others Solution seeker that exhibits a strong work ethic and positive attitude Respond promptly and appropriately to changes and opportunities
Overview
18
18
years of professional experience
Work History
Business Consultant
JAN-PRO
07.2023 - Current
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Account Director
BI Logistics, LLC
09.2022 - Current
- Directed client projects with eye for quality and customer needs.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Met with clients to discuss advertising options and future growth goals.
Sr. Broker and Logistics Specialist
Schneider/STM Division
04.2018 - 08.2022
- Go with the flow -act quickly, solve what you can and communicate solutions with all impacted parties
- Proactive communication; providing updates, location(s), ETA’s, pickup and delivery detail, and a vast area of other communications contingent on the customer/driver/dispatcher/shipper/receiver’s needs
- Market guru; knowledge of the market(s) and lanes, weather/season, terane, lane history, supply and demand, etc
- Strategic negotiator, projecting confidence, knowing characteristics of each load (weight, transit time, commodity, truck availability, volume, frequency, size and dimensions, etc) purchase cost vs
- Average cost per mile in that region, etc
- Grow and manage personal book of business
Technical Writer
United Health Group /All Savers
03.2016 - 08.2018
- Edit, Standardize or make changes to material prepared by other writers or establishment personnel
- Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding
- Confer with multiple department representatives, managers or content owners to establish technical specification and to determine subject material to be developed for publication
- Work closely with individuals throughout the development of new or revisions of outdated content
- Observe production and developmental activities to determine operating procedure and detail to guide publishers in creating and developing applicable content
Senior Client Service Specialist/ Team Lead
United Health Group / All Savers
07.2013 - 03.2016
- Ability to guide new employees to proper resources, efficiently provide support and troubleshooting methods on an individual and group level contingent on needs
- Provide excellent customer service and played an intricate part in establishing the structure for All Savers
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos or lectures
- Responsible for establishing and producing official guidelines for All Savers Customer Service department
Underwriting Coordinator
United Health Group / Golden Rule
06.2010 - 07.2013
- Ability to perform in a fast pace, high volume environment while maintaining a high level of accuracy
- Conducted interviews, reviewed and obtained medical records and accurately recorded findings
- Successful in meeting goals and bench markers set forth by the company
Owner/Office Manager
DogWatch of NE WI, LLC
01.2006 - 02.2010
- Efficient scheduling to maximize sales calls and provide timely service
- Direct and coordinate activities of business concerning production, pricing, sales or distribution of products
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Review financial statements, sales and activity reports, to measure productivity and goal achievement and determine areas needing cost reduction and/or improvements
Independent Insurance Sales Representative
Combined Insurance of America
10.2008 - 12.2009
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Perform administrative tasks, such as maintain records and handling policy renewals
- Call on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes that fit the clients’ needs
- Attend meetings seminars, and programs to learn about new products and services
Education
Cosmetology - Beauty
Wisconsin College of Cosmetology
Green Bay07.2004
Diploma - General Literature
Bay Port High School
Green Bay, WI06.2003
Skills
- Regulatory compliance understanding
- Networking and relationship building
- Presentation and persuasion
- Market research expertise
- Multitasking capabilities
- Team leadership qualities
- Conflict resolution techniques
- Strategic planning abilities
- Goal-oriented mindset
- Time management mastery
- Decision-making aptitude
- Organizational skills
Timeline
Business Consultant
JAN-PRO
07.2023 - Current
Account Director
BI Logistics, LLC
09.2022 - Current
Sr. Broker and Logistics Specialist
Schneider/STM Division
04.2018 - 08.2022
Technical Writer
United Health Group /All Savers
03.2016 - 08.2018
Senior Client Service Specialist/ Team Lead
United Health Group / All Savers
07.2013 - 03.2016
Underwriting Coordinator
United Health Group / Golden Rule
06.2010 - 07.2013
Independent Insurance Sales Representative
Combined Insurance of America
10.2008 - 12.2009
Owner/Office Manager
DogWatch of NE WI, LLC
01.2006 - 02.2010
Cosmetology - Beauty
Wisconsin College of Cosmetology
Diploma - General Literature
Bay Port High School
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