Stephany Storer Guidini
Land O Lakes,FL
Summary
Versatile, results-driven leader with a track record of success in the field, attention to detail, and a proactive mindset. 10+ years of experience managing teams, streamlining operations, and delivering training programs across customer service, healthcare, and nonprofit sectors. Known for creating scalable solutions, motivating high-performing teams, hardworking, and excelling at multitasking in fast-paced environments. Passionate about leading with empathy, and driving efficiency, successful project outcomes, and positive impacts on overall business performance.
Overview
12
12
years of professional experience
Work History
INDEPENDENT CONTRACTOR
Courier
Tampa, FL
04.2021 - Current
- Coordinated high-volume deliveries and optimized logistics.
- Analyzed service trends and implemented improvements to enhance the customer experience.
PRINCIPAL ASSOCIATE / TRAINING LEAD (CBD Team)
Capital One
Tampa, FL
03.2020 - 03.2021
- I stepped into the Credit Bureau Disputes (CBD) role during the COVID-19 transition and mastered operations.
- Led Zoom training for associates and managers, boosting team performance and understanding of dispute processes.
- Created reference guides that significantly reduced ramp-up time for new hires.
- Acted as a peer mentor across multiple teams, resolving escalations, and promoting consistency in back office practices.
- Fostered collaboration between departments to streamline case handling, and improve customer resolution turnaround.
CHURCH OPERATIONS MANAGER
El Sendero de la Cruz & Centro de Consejería
PR
01.2016 - 11.2019
- Directed logistics and staff support for church and counseling center operations.
- Oversaw leadership meetings, pastoral schedules, and departmental coordination.
- Facilitated outreach and events that increased community impact and support services.
PROJECT MANAGER
VOCES (Vacunación Coalición)
San Juan, PR
01.2017 - 06.2019
- Managed vaccination schedules for over 120 pharmacies; coordinated teams, staff, and volunteers.
- Reallocated budgets to expand outreach and improve community access to healthcare.
- Strengthened local partnerships through strategic event planning and community engagement.
- Enhanced operational workflows and volunteer coordination, increasing program efficiency.
HOUSING INSPECTOR
WSP USA Inspection Services
, PR
09.2017 - 12.2017
- Conducted residential inspections, ensuring federal compliance, and generating detailed reports.
- Identified safety gaps, and proposed data-driven solutions to improve housing standards.
SUPERVISOR
Starbucks Coffee Company
San Juan, PR
05.2013 - 01.2016
- Led team operations, managed inventory, and optimized scheduling for maximum efficiency.
- Developed training protocols for new hires and performance improvement plans.
- Fostered a culture of customer service excellence and team cohesion.
Education
Bachelor of Psychology -
Ana G. Mendez University
Puerto Rico07-2024
Associate of Business -
Inter American University of Puerto Rico-Metro
Puerto Rico05-2019
Associate of Graphic Design -
Liceo De Arte Y Tecnologia
Puerto Rico01-2016
Pastoral Leadership Program -
Hillsong College
Australia12-2012
Skills
- People's leadership
- Customer Operations
- Back office management
- Coaching and mentoring
- Project management
- Process Improvement
- Training and Development
- Conflict resolution
- Performance metrics
- Cross-functional collaboration
- Logistics and Scheduling
- Microsoft Office
- Google Suite
- Zoom
- CRM systems
- Remote collaboration tools
Languages
- English – Native/Bilingual
- Spanish – Native/Bilingual
Leadership Service Highlights
- Led a children's dance team for 5 years, empowering youth through the arts.
- Served in international mission trips and leadership retreats in Dominican Republic, Argentina, Spain, and London.
Timeline
INDEPENDENT CONTRACTOR
Courier
04.2021 - Current
PRINCIPAL ASSOCIATE / TRAINING LEAD (CBD Team)
Capital One
03.2020 - 03.2021
HOUSING INSPECTOR
WSP USA Inspection Services
09.2017 - 12.2017
PROJECT MANAGER
VOCES (Vacunación Coalición)
01.2017 - 06.2019
CHURCH OPERATIONS MANAGER
El Sendero de la Cruz & Centro de Consejería
01.2016 - 11.2019
SUPERVISOR
Starbucks Coffee Company
05.2013 - 01.2016
Bachelor of Psychology -
Ana G. Mendez University
Associate of Business -
Inter American University of Puerto Rico-Metro
Associate of Graphic Design -
Liceo De Arte Y Tecnologia
Pastoral Leadership Program -
Hillsong College
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