Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Stephany L Storer Guidini

Land O' Lakes,FL

Summary

Proficient and proactive Assistant Manager able to produce high-quality work by applying determination and attention to detail with an organized nature. Personable fluent professional in both Spanish and English. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to enhance employee engagement and boost performance. Multi-tasking, well-known for creating positive workplace culture and high-performing teams. Delivering encouragement and feedback to help employees be successful by meeting and exceeding demanding targets. Energetic professional with great poise. Determined and responsible. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Leads by example, providing exceptional customer service. Driven by character principles of verticality, honesty and transparency. Agile and adaptable team leader with motivational approach and upbeat nature. Leveraging organized approaches to handle daily planning, scheduling and customer service. Dynamic leader seeking opportunities to use skills in busy environments. Fast learner, flexible to adapt to different work cultures, teachable, and highly committed ready to take on challenging, growth-oriented role .

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

El Sendero De La Cruz
San Juan , PR
01.2016 - 09.2019
  • Organized spaces, materials offering support for internal and client-focused meetings
  • Kept front office clean, well-organized to maximize professional appeal
  • Created, updated physical records
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Designed insightful attractive Powerpoint presentations
  • Drafted agendas, recorded minutes

Event Co-Ordinator

Voces
Guaynabo, Puerto Rico
01.2018 - 07.2018
  • Trained 30 RN for proper use of vaccines and vaccination equipment, which improved crew efficiency and productivity
  • Reviewed mission requirements and identified appropriate equipment to achieve goals
  • Organized and loaded ship storage and cargo bi-weekly
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Monitored key dates to ensure information is obtained by deadlines
  • Ensured confidential budget reports remained up-to-date for vaccination project
  • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
  • Loaded, unload and moved material to and from storage and production areas
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Initiated timely response to emails, voicemails and written correspondence
  • Ensured shelves were fully stocked and dishes were cleaned and stowed
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Resolved complaints and issues involving both guests and employees
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Disaster Housing Inspector

WSP USA
San Juan , Puerto Rico
11.2017 - 12.2017
  • Completed 77 inspections in hurricane Maria aftermath in PR
  • Made and submitted 18 reports daily detailing findings and actions taken
  • Kept up-to-date on inspection regulations, codes, ordinances techniques
  • Ensured information obtained by deadlines
  • Initiated timely response to emails, voicemails and written correspondence
  • Responded to customer questions via telephone regarding claims
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Maintained drive and determination to obtain personal and team objectives and goals
  • Devoted special emphasis to punctuality, consistently arriving work ready
  • Organize client's schedule and plan appointments

Barista Shift Supervisor

Starbucks
San Juan, Puerto Rico
03.2014 - 12.2015
  • •Oversees opening and closing of store or warehouse.
    •Schedules 25 employee hours and shifts.
    •Monitors employee work habits and makes sure tasks are completed in timely fashion.
    •Conducts performance reviews.
    •Writes up reports of employee behavior or customer complaints.
    •Keeps work area clean and organized.
    •Motivates employees and offers incentives for strong work performances.
    •Welcomes customers in retail setting.
    •Addresses and resolves customer complaints.
    •Responds quickly and practically to emergencies, crises, or unexpected problems during shift.
    •Ensures that customers are satisfied
    •Restocks merchandise.
    •Takes store or warehouse inventory.
    •Makes sure daily production and/or sales goals are met.
    •Counts out registers at shift’s end
    •Ensures that inventory is accounted for.
    •Keeps supervisor and upper level management apprised of daily operations.
    •Processes paperwork for HR or upper management as required.
    •Trains new employees

Education

Bachelor of Science - Psychology

Ana G. Méndez University
Puerto Rico
03.2021 - 07.2024

BBA - Business Management

Interamerican University
San Juan, PR
02.2021

Associate of Arts - Graphic Design

Liceo De Arte Y Tecnología
Puerto Rico
11.2013 - 11.2014

Associate of Arts - Dance Stream

Hillsong Leadership College
New South Wales, Australia
2012

Skills

  • Assistant Manager with staff supervision skills
  • Customer service
  • Strong verbal communication
  • Fully bilingual, English and Spanish
  • Inventory auditing
  • Organized
  • Logistics coordination
  • POS systems operations
  • Microsoft Office
  • Conflict resolution
  • Data entry
  • Excellent planner and coordinator

Timeline

Bachelor of Science - Psychology

Ana G. Méndez University
03.2021 - 07.2024

Event Co-Ordinator

Voces
01.2018 - 07.2018

Disaster Housing Inspector

WSP USA
11.2017 - 12.2017

Assistant Manager

El Sendero De La Cruz
01.2016 - 09.2019

Barista Shift Supervisor

Starbucks
03.2014 - 12.2015

Associate of Arts - Graphic Design

Liceo De Arte Y Tecnología
11.2013 - 11.2014

BBA - Business Management

Interamerican University

Associate of Arts - Dance Stream

Hillsong Leadership College
Stephany L Storer Guidini