Stephany N. Casillas-Ramos
Bakersfield,CA
Summary
Polite and attentive clerk and sales person, for over 5 years, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
6
6
years of professional experience
Work History
Clerk
Benny's Auto Glass
Bakersfield, CA
03.2020 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Created memos, letters and emails as requested by management.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Salesperson
AutoZone
Bakersfield, CA
03.2018 - 03.2020
- Assisted in the selection of auto parts based on customer needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA06-2017
Skills
- Cash Management
- Basic accounting
- Proofreading
- Handling payments
- Administrative tasks
- Telephone Etiquette
- Customer Satisfaction
- Confidentiality
- Prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Clerk
Benny's Auto Glass
03.2020 - Current
Salesperson
AutoZone
03.2018 - 03.2020
High School Diploma -
Ridgeview High School
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