Stephaugn Frazer
New London,CT
Summary
Results-driven real estate professional and investor seeking to leverage my experience and skills in property management to effectively handle properties and ensure optimal occupancy rates, tenant satisfaction, and overall property performance. Ready to leverage training and experience to take on new professional challenges. I aim to contribute value in managing property operations, financial analysis, leasing, and over-seeing projects such as development, increasing property value and maintenance projects to drive value and profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Urban Hab Property Solutions, LLC
02.2021 - Current
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Generated professional networks by engaging in professional, industry and government organizations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Overnight Project/Team Lead Manager
Walmart
07.2020 - 09.2021
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Facilitated workshops to collect project requirements and user feedback.
- Enhanced team performance with regular coaching, feedback sessions, and performance evaluations.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Maintained open communication by presenting regular updates on project status to customers.
- Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
Assistant Property Manager
Wentworth Property Management
02.2017 - 04.2020
- Implemented streamlined maintenance processes resulting in a decrease in response time to tenant requests.
- Increased tenant satisfaction, regular communication and proactive problem-solving.
- Manage team of maintenance staff, overseeing scheduling, and performance evaluations.
- Manage team of maintenance staff, overseeing scheduling, and performance evaluations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Posted policies and rules in common areas for tenant review.
- Kept accurate records of all resident and tenant correspondence.
- Kept properties in compliance with local, state, and federal regulations.
Front of House Manager
Octane Bar & Restaurant
03.2014 - 11.2016
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Restaurant Manager
Lucky's Classic
02.2010 - 03.2014
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Education
Communications
University of New Haven
West Haven, CT06.2013
High School Diploma -
Greenwich High School
Greenwich Connecticut05.2009
Skills
- Administrative Support
- Administrative Leadership
- Rent Pricing Optimization
- Stessa Property Management Software
- Agile Project Management Methodology
- Microsoft Office Suite
- Financial Reporting
- Tenant Relations
- Fair housing mandates
- Multi-family property management
- Property Marketing
- Tenant and Owner Liaising
Certification
- Connecticut Life, Health, Accident and Travel License
- Texas Life, Health, Accident and Travel License
- Project Management Institute, Professional in Project Management, PMP (In Progress)
Timeline
Assistant Property Manager
Urban Hab Property Solutions, LLC
02.2021 - Current
Overnight Project/Team Lead Manager
Walmart
07.2020 - 09.2021
Assistant Property Manager
Wentworth Property Management
02.2017 - 04.2020
Front of House Manager
Octane Bar & Restaurant
03.2014 - 11.2016
Assistant Restaurant Manager
Lucky's Classic
02.2010 - 03.2014
Communications
University of New Haven
High School Diploma -
Greenwich High School
- Connecticut Life, Health, Accident and Travel License
- Texas Life, Health, Accident and Travel License
- Project Management Institute, Professional in Project Management, PMP (In Progress)
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