Stephawn Stephens
North Olmsted,OH
Summary
I am seeking a position where I can utilize my skills, and experience in Telemarketing, Food Service and Retail Customer Service. I desire employment with a company whose environment promotes advancement and growth. Precise Prep Cook well-versed in seasoning and preparing food for maximum effect. Expertise in monitoring food storage, sanitizing work surfaces and managing and tracking ingredients. Reliable team player dedicated to efficiency and punctuality.
Overview
10
10
years of professional experience
Work History
Head Prep Cook/Sous Chef
Hospitality Restaurant Group
Cleveland , OH
2011.11 - 2016.07
- Created weekly prep lists for upcoming events; delegated tasks among staff members accordingly.
- Rotated product ensuring freshness of ingredients used in daily preparations.
- Performed cleaning duties such as mopping floors, washing dishes, utensils, pots and pans, sweeping walk-in coolers, freezers.
- Followed HACCP guidelines for safe food handling practices; ensured that all foods are cooked at the appropriate temperatures.
- Conducted regular inspections of kitchen equipment such as stoves, ovens, grills, ensuring they are properly functioning.
- Developed menus based on seasonal availability of ingredients; adjusted menus based on customer feedback or dietary restrictions.
- Analyzed recipes to determine labor cost savings opportunities while maintaining product integrity.
- Prepared high-quality food items according to standardized recipes and instructions.
- Maintained a clean and sanitary work area in compliance with safety and health regulations.
- Monitored food preparation and serving areas to ensure quality standards were met.
- Supervised kitchen staff in absence of Sous Chef and Kitchen Manager; provided guidance on job duties when needed.
- Ordered food items when needed; monitored stock levels to minimize waste.
- Set up, stocked, and maintained work stations with all necessary supplies.
- Directed kitchen staff on portion control methods while preparing meals.
- Checked deliveries against invoices for accuracy; stored goods properly following FIFO guidelines.
- Sliced meats to prepare for cooking and assembly of menu items.
- Monitored freshness of food products to help reduce spoilage.
- Measured and weighed food items to comply with portion requirements.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
Line Cook/ Chef
Cheesecake Factory
Westlake , OH
2011.08 - 2013.01
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Line Cook & Cashier
Penn Station
North Olmsted , OH
2010.08 - 2012.01
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
Telemarketing
S P Data
Cleveland , OH
2010.03 - 2010.07
- Took messages and transferred calls for telemarketing team.
- Trained [Number] outbound callers to conduct successful outbound calls for telemarketing, sales, fundraising and surveys.
- Developed new customer base via past relationships, telemarketing and networking.
Line Cook & Cashier
Jason’s Deli
Vernon Hills , IL
2009.03 - 2009.09
Cashier & Store Assistant
Fannie May Chocolates
Vernon Hills , IL
2009.03 - 2009.06
Manufacturing and Packaging
Hidden Valley Ranch Mfg
Wheeling , IL
2007.05 - 2007.09
- Collaborated with other departments within the organization when necessary.
- Ensured accuracy of all documentation related to product orders, deliveries, invoices.
Telemarketing
Western Watts
Thatcher , AZ
2006.12 - 200.03
Education
Associate of Arts - Culinary Arts
College of Lake County
Grayslake, IL2009-01
Some College (No Degree) - Premedicine
Eastern Arizona College
Thatcher, AZ2008-01
Diploma -
College of Lake County
Skills
- Food Safety Regulations
- Sanitation Practices
- Temperature Monitoring
- Food Storage
- Batch Cooking
- Menu Planning
- Portion Control
- Knife Skills
- Food Preparation
- Food Presentation
- Kitchen Organization
- Stock Rotation
- Ingredient Preparation
- Customer Service
- Meat Cutting
- Vegetable Washing
- Inventory Stocking
- Sauce Preparation
- Dish Preparation
- Ingredient Inspection
- Performance Improvement
- Equipment Sanitation
- Recipe Reading
- Effective Prioritization
- Food Allergy Awareness
- Heavy Lifting
- Interpersonal Communication
- Highly Motivated
- Following Instructions
- Foodservice Sanitation
- Food Handling
- Team Collaboration
- Recipe Preparation
- Grilling Techniques
- Attention to Detail
- Punctual and Honest
- Measurements and Weights
- Time Management
- Workstation Maintenance
- Active Listener
- Cutting and Slicing Techniques
- Safe Food Handling
- Kitchen Equipment Operation
- Dependable and Reliable
- Proper Portioning
- Garnish Preparation
- Teamwork and Collaboration
- Cleaning and Organization
- Operations Support
References
Available Upon Request
Timeline
Head Prep Cook/Sous Chef
Hospitality Restaurant Group
2011.11 - 2016.07
Line Cook/ Chef
Cheesecake Factory
2011.08 - 2013.01
Line Cook & Cashier
Penn Station
2010.08 - 2012.01
Telemarketing
S P Data
2010.03 - 2010.07
Line Cook & Cashier
Jason’s Deli
2009.03 - 2009.09
Cashier & Store Assistant
Fannie May Chocolates
2009.03 - 2009.06
Manufacturing and Packaging
Hidden Valley Ranch Mfg
2007.05 - 2007.09
Telemarketing
Western Watts
2006.12 - 200.03
Associate of Arts - Culinary Arts
College of Lake County
Some College (No Degree) - Premedicine
Eastern Arizona College
Diploma -
College of Lake County
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