Stephayne Gibson
San Antonio,Texas
Summary
A results-driven Operations/People Manager with over 14 years of experience in enhancing operational efficiency and leading cross-functional teams. Proven ability to implement process improvements, manage budgets, and drive strategic initiatives in [specific industry, e.g., healthcare, behavioral health, fitness, etc.]. Committed to fostering a collaborative environment that prioritizes quality and service excellence. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Club Operations Manager
Planet Fitness/281 & Evans
01.2022 - 09.2024
- Company Overview: Planet Fitness operates a franchised gym model, focusing on providing a judgment-free fitness experience. The company offers a welcoming environment for individuals of all fitness levels, promoting accessibility and affordability
- Recruit hire, train and develop high performing staff
- Create and maintain a clean and welcoming environment providing the best of customer service
- The club manager is responsible for the oversight of all gym operations
- Recruit hire, train and develop high performing staff
- Create and maintain a clean and welcoming environment providing the best of customer service
- Lead by example and maintain consistent accountability with upper management and area leaders
- Overseeing other area clubs providing management teamwork to provide flawless customer service
- Accountability and knowledge of KRP, P&L, ordering supplies and all other administrative duties
- The club manager is responsible for the oversight of all gym operations
- Recruit hire, train and develop high performing staff
- Create and maintain a clean and welcoming environment providing the best of customer service
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Practice Operations Manager
JCP Wellness
01.2014 - 01.2022
- Company Overview: Responsible for the development, management and operation of department which included between 50-60 staff over 5 locations
- Ensures compliance with medical standards, rules and regulations of accrediting agencies
- Responsible for the development, management and operation of department
- The functions include staffing, program development, budget development and monitoring, program evaluation, quality assurance, risk management and marketing support
- Provides day-to-day management including both patient and personnel scheduling, overseeing medical records for QA and implementation of proper protocols, budget management and patient compliance
- Provided direct coaching to patients and in absence of assigned coach or when workload would exceed staffing limits
- Responsible for the development, management and operation of department
- Ensures compliance with standards, rules and regulations of accrediting agencies
Athletic Director, Softball, Volleyball Coach
Cookson Hills Christian School and Therapy Facility
01.2010 - 01.2014
- Company Overview: A non-profit organization that housed students needing treatment or refuge from home scenarios. All schooling was done onsite at facility.
- Responsible for assisting with administration and day-to-day operations of athletic compliance office
- Responsible for understanding and interpreting rules and regulations as well as continuity of eligibility guidelines
- Managed, developed and coached players individually and as a team to produce highest quality student athletes both on and off the court or field
- Responsible for assisting with the administration of day-to-day operations of athletic compliance office
- Took a previous 5-15 team season to undefeated and State Championships, ending the season as State Runner Up in volleyball
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Education
Certified Master L2 Health & Wellnesst -
Precision Nutrition
Toronto01.2023
Kinesiology Major - Kinesiology
University of Central Oklahoma
Edmond, OK01.2012
Certified Personal Trainer - Certified Personal Training
The Cooper Institute
Dallas, TX01.2010
Skills
- Behavior change
- People Management
- Motivational Interviewing/Active Listening
- Project/Event Management
- Program Development
- Strategic Planning and Execution
- Leadership and Team Management
- Project Management
- Process Improvement
- Quality Assurance
- Budget Management
- Regulatory Compliances
- Data Analysis and Reporting
- Technical skills- proficient with software/tools relevant to Operations Management
- Problem-Solving/Customer Service
- Operations Monitoring
- Operational Efficiency
References
Available upon request
Timeline
Club Operations Manager
Planet Fitness/281 & Evans
01.2022 - 09.2024
Practice Operations Manager
JCP Wellness
01.2014 - 01.2022
Athletic Director, Softball, Volleyball Coach
Cookson Hills Christian School and Therapy Facility
01.2010 - 01.2014
Certified Master L2 Health & Wellnesst -
Precision Nutrition
Kinesiology Major - Kinesiology
University of Central Oklahoma
Certified Personal Trainer - Certified Personal Training
The Cooper Institute
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