Stephen Acker
Director Fraud And Abuse
Houston,TX
Summary
Steve is the Director of Fraud and Abuse for PickleJar Holdings Inc., a subsidiary of CXO5 Incorporated. He has twenty years of experience delivering strong management skills and problem-solving across various internal and external environments. He directed large-case fraud operations and spent eleven years reviewing banking reports as the FinCEN-BSA controller for five field offices. He evaluates onboarding procedures, chargebacks, disputes, and resolutions efficiently and effectively. He uses reporting tools and is passionate and enthusiastic, striving for efficiency and effective production; he is a leader, mentor, and coach who has collaborated and driven results in three counties. Steve is organized in business delivery and has excellent oral and written skills, and he monitors metrics and KPIs to track operations efficiency. He recognizes deficiencies, works with the teams to rectify deficiencies, and acknowledges accomplishments. Collaborative leader dedicated to partnering with coworkers to promote engagement and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. A talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Director of Fraud and Abuse
PickleJar Holdings Inc
Houston, TX
02.2022 - Current
- Built and Directet the fraud operations conducting Anti-Money Laundering and fraud intervention
- Develop and track KPI and matrix for fraud, engineering, and development
- Identifies fraud tendencies and understands transactional fraud within the platform through monitoring and communications with various platform teams
- Coordinates platform security with the Director of Application Development and international resources
- Manages and oversees multiple payment platforms
- MONITORS, non-profit events, and donations
- Team building and educational development
- Develops policy and Terms of Service programs
- Interacts as needed with Executive staff and management
- Coordinates fraud cases with local, State, and Federal law enforcement and prosecution
- Compiles performance reports for executives and the board of directors
- Works in conjunction with external financial repositories.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
Sales Lead - Firearms Instructor
Dicks Sporing Goods - Field And Stream Division
Houston, TX
01.2019 - 01.2022
- (Technical repair in Archery).
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Sergeant, Lieutenant
Texas Attorney General
Austin, Texas
01.1999 - 01.2019
- Texas Anti-Money Laundering Task Force
- Established personnel qualifications and coordinated onboarding activities.
- Trained and licensed 132 employees to enhance success in field operations.
- Onboarded as many as 10 new staff members per month.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Texas Governor’s Task Force on Organized Crime
- Liaison to Homeland Security Terrorist Task Force
- Managing lieutenant and captain in Houston
- Monitored and reviewed case matrix to meet standards
- Team development of lieutenants, sergeant investigators, forensic auditors, and non-commissioned Investigators
- Developed, Coordinated, and managed operations with Federal, State, County, and local administrators across multiple jurisdictions
- Coordinated platform security layers against account takeover (ATO), data protection, internal remote device access network analysis, and KYC processing
- Reviewed security protocol for program access keys, codes, password storage, and API bypass attacks
- Determined share and exchange policy and critical rotation security
- Managed identification, blocking, response, and reporting processes for financial systems against DDoS, automated bots, and synthetic identities
- It prevented $471,000.00 in fraudulent charges
- Organized and coordinated one hundred fifty-two multi-county jurisdictions task force operations in Texas
- Initiated the first criminal case in U.S
- History of a Federally Qualified Health Center to be excluded from Federal funding programs and major grant policy reform in Washington D.C
- For fiduciary fraud exceeding $35 million (2011)
- Assisted in setting legal precedence with favorable State appellate court rulings for criminal evidence retention by the investigating agency against civil judicial orders (2000)
- Investigated, directed, and testified in thirty-two cases receiving criminal indictments, convictions, and incarcerations for the allegations of Medicaid and Medicare Fraud Waste and Abuse
- Investigated and received felony convictions for conspiracy by private state oversight contractors providing personal information to thirty-two corporations violating Federal laws and grant programs for personal gain
- Director of College and Career: Developed and taught a Christian beliefs program with one hundred twenty-five regularly attending.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor (BASc - Criminal Justice, Computer Science
American Intercontinental University
01.2012 - 05.2014
No Degree - Law Enforcement Management
College of Mainland
Harris County, Texas 05.2001 - 05.1993
No Degree - Management And Operations
Wharton Jr. College
Wharton, Texas 05.2001 - 05.1983
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Brazosport College
01.1970 - 05.1972
Skills
Vulnerability Detectionundefined
Additional Information
- ACHIEVEMENTS AWARDS , City of Houston: Good Citizens Award and Ambassadors Award, Boy Scouts of America: Eagle Award, Order of Arrow Brother Attorney General: Exemplary Operation Management
Accomplishments
- Collaborated with agency administrators in the development of fraud detection.
- Supervised investigative teams of 5 staff supervisors.
- Achieved platform security by integrating automated programs for security with accuracy and efficiency monitored through KPIs and matrices.
- Directed and coordinated team of one hundred thirty-two police and civilian members.
Timeline
Director of Fraud and Abuse
PickleJar Holdings Inc
02.2022 - Current
Sales Lead - Firearms Instructor
Dicks Sporing Goods - Field And Stream Division
01.2019 - 01.2022
Bachelor (BASc - Criminal Justice, Computer Science
American Intercontinental University
01.2012 - 05.2014
No Degree - Law Enforcement Management
College of Mainland
05.2001 - 05.1993
No Degree - Management And Operations
Wharton Jr. College
05.2001 - 05.1983
Sergeant, Lieutenant
Texas Attorney General
01.1999 - 01.2019
undefined
Brazosport College
01.1970 - 05.1972
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