Stephen Adams
Harvey,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Home Care Delivered, Inc.
10.2023 - 06.2024
- Verification of customer demographics,
- Verification of order details,
- Coordinate with providers to insure customers orders are current,
- Initiate order delivery,
- Managed over 40 incoming calls and emails per day
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Access Representative
Ascension DePaul Health Care
09.2022 - 06.2023
- Patient Registration
- Insurance Verification
- Collection and deposit of co-pays
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Account Representative
Medix Staffing/Fresenius Medical Care
09.2021 - 03.2022
- Insurance reverification to allow patient to continue treatment,
- Provide daily administrative support to verifications operation,
- Resolve benefits and information inquiries
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Patient Relations Specialist
EXCELth Multi-Specialty Clinic
03.2021 - 06.2021
- Provide patient intake services
- Review Medicaid eligibility and Community Care linkage
- Explain and collect proof of income
- Enter patient information into system
- Collect patient fees
- Implemented measures to minimize patient complaints, improving overall satisfaction scores.
- Developed strong rapport with patients, fostering trust and open communication lines.
Member Services Representative
Peoples Health
09.2019 - 01.2021
- Answering members plan questions about copays and coverage
- Coordinating with external vendors for members ancillary issues,
- Documentation of members PCP and demographic changes
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
Outbound Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 05.2019
- Scheduling veterans physician appointments in private sector
- Coordinating with providers to schedule veterans in timely manner,
- Working to keep inventory at acceptable levels
- Entered patient demographic and insurance data into electronic medical record system.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Inbound Patient Service Representative
LSU Healthcare Network
07.2015 - 12.2015
- Receiving inbound calls from patients for scheduling
- Verifying patient demographics and insurance information
- Navigation of insurance websites
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Service Representative
Children's Hospital
02.2011 - 07.2015
- Registration of patients in a clinic setting,
- Verification of patient demographics and insurance information,
- Navigation of insurance websites
- Patient scheduling
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Assisted patients in filling out check-in and payment paperwork.
Quality Assurance Inspector
L-3 Westwood
02.2006 - 05.2010
- Receipt inspection of electronic parts, printed circuit boards and assemblies using schematics and panels and enclosures using mechanical drawings;
- Documentation and segregation of discrepant parts,
- Off-site inspections of vendor products including welds, dimensions, paint preparation and final paint inspection,
- In-process and final acceptance inspection, torque witnessing and functional and final test witnessing of finished product,
- Presentation of finished product for inspection to Defense Contract Management Agency
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Used calipers and micrometer measuring instruments.
Education
Certificate -
Bryman College
Harahan, LA06.2005
High School Diploma -
John F. Kennedy High School
New Orleans, LA05.1978
Skills
- Medical Billing
- Insurance Verification
- Medical Scheduling
- EMR Systems
- Medical Terminology
Timeline
Customer Service Representative
Home Care Delivered, Inc.
10.2023 - 06.2024
Patient Access Representative
Ascension DePaul Health Care
09.2022 - 06.2023
Patient Account Representative
Medix Staffing/Fresenius Medical Care
09.2021 - 03.2022
Patient Relations Specialist
EXCELth Multi-Specialty Clinic
03.2021 - 06.2021
Member Services Representative
Peoples Health
09.2019 - 01.2021
Outbound Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 05.2019
Inbound Patient Service Representative
LSU Healthcare Network
07.2015 - 12.2015
Patient Service Representative
Children's Hospital
02.2011 - 07.2015
Quality Assurance Inspector
L-3 Westwood
02.2006 - 05.2010
Certificate -
Bryman College
High School Diploma -
John F. Kennedy High School
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