Stephen Adebola
Jacksonville,Florida
Summary
Position Sort:
Law lecturer
paralegal lecturer
compliance officer
Legal assistant
Customer relations Manager
university admission / college enrolment advisor
Overview
16
16
years of professional experience
Work History
Amazon Fc Associate
Amazon
06.2023 - Current
- Read and analyzed work orders to verify consistency with merchandise information.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Paralegal Instructor
University Of Mpumalanga
02.2020 - 01.2022
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Built strong rapport with students through class discussions and academic advisement.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Teaching law courses to law students and those intending to become a paralegal practitioner.
Paralegal Instructor
SA Shepherd college
06.2020 - 01.2022
- taught Law of contract and general knowlege of law to aspiring paralegal students
- Integrated technology into instructional processes to support student success.
- Managed admissions department employees and office functions.
- Established and enforced policies and objectives governing learning activities.
- Trained admissions employees on office and administration processes.
Public relations officer
Vodacom Telecommunication Group
08.2015 - 05.2020
- Communicated with media weekly to build relationships and optimize press coverage.
- Forged strong media relationships to further public relations goals.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Developed campaigns to increase public awareness of company and engage customers.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Customer service manager
Pepkor Holdings Limited
07.2013 - 06.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer service Supervisor
Tec Turbo importa and export
10.2010 - 05.2013
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Interceded between employees during arguments and diffused tense situations.
Legal Researcher
Lagos State Judiciary
07.2008 - 10.2010
- Established relevant black letter law by researching statutes and codes to case jurisdiction.
- Located authoritative and relevant legal precedent to assess probable outcomes and potential arguments.
- Prepared concise and comprehensive memoranda summarizing key research for clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted attorneys with reviewing and organizing witness reports.
- Attended court hearings and depositions to take notes and document proceedings.
Education
Bachelor of Law - Law
Olabisi Onabanjo University
Nigeria09.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Analytical and Critical Thinking
- Written Communication
- Decision-Making
- Flexible and Adaptable
- Dependable and Responsible
- Organization and Time Management
- Attention to Detail
- Cultural Awareness
- Strategic planning
- Policies and procedures
- Administrative support
- Staff education and training
- CRM
- Service standard compliance
- Training development aptitude
- Complaint resolution
Timeline
Amazon Fc Associate
Amazon
06.2023 - Current
Paralegal Instructor
SA Shepherd college
06.2020 - 01.2022
Paralegal Instructor
University Of Mpumalanga
02.2020 - 01.2022
Public relations officer
Vodacom Telecommunication Group
08.2015 - 05.2020
Customer service manager
Pepkor Holdings Limited
07.2013 - 06.2015
Customer service Supervisor
Tec Turbo importa and export
10.2010 - 05.2013
Legal Researcher
Lagos State Judiciary
07.2008 - 10.2010
Bachelor of Law - Law
Olabisi Onabanjo University