Stephen Adu

Insurance Agent | Primerica Financial Services

As an Insurance Agent with Primerica, I focus on helping individuals and families achieve financial security through personalized insurance and financial solutions. My role involves:

• Client Consultation: Meet with clients to assess their needs and provide tailored advice on life insurance, investment, and retirement planning.
• Product Knowledge: Utilize in-depth knowledge of Primerica’s insurance products, including term life policies, savings, and investment options, to recommend the best solutions for each client.
• Relationship Building: Establish trust and long-term relationships with clients by offering ongoing support, regular check-ins, and proactive solutions to evolving financial needs.
• Sales & Prospecting: Identify new leads, generate sales opportunities, and build a strong client base through networking, referrals, and targeted marketing strategies.
• Financial Education: Educate clients on managing personal finances, budgeting, and making informed financial decisions to secure their futures.
• Goal Achievement: Work to meet and exceed sales goals through a combination of cold calling, client referrals, and leveraging company resources.
• Compliance & Ethics: Ensure adherence to industry regulations and Primerica’s ethical standards, while maintaining detailed records of all client interactions.

Server & Bartender | Carousel Yacht Club

As a dynamic team member at Carousel Yacht Club, I provide exceptional service to members and guests, ensuring a memorable and seamless experience. My responsibilities include:

• Customer Service Excellence: Greet and assist guests with warmth and professionalism, ensuring a welcoming atmosphere.
• Order Management: Take and process food and beverage orders efficiently while delivering high-quality service.
• Bartending: Mix and serve beverages in accordance with club standards, maintaining a clean and organized bar area.
• Menu Knowledge: Offer recommendations and accurately explain menu items, promoting special selections and seasonal offerings.
• Team Collaboration: Work closely with kitchen and service staff to ensure smooth operations and quick turnaround times.
• Attention to Detail: Maintain cleanliness and organization of service areas, ensuring all health and safety standards are met.

Customer Service Representative (VBC) | United Airlines
Tampa International Airport | Full-Time Position

As a dedicated Customer Service Representative (VBC) with United Airlines, I play a crucial role in ensuring a smooth and secure travel experience for passengers. My primary responsibilities include:

• Luggage Handling: Efficiently tag and process checked baggage, ensuring it is correctly placed on the conveyor belt for timely loading onto flights.
• Security & ID Verification: Verify passenger identification and ask a series of security questions to ensure compliance with safety protocols and regulations.
• Passenger Assistance: Provide excellent customer service by assisting passengers with luggage and addressing any inquiries related to check-in procedures.
• Compliance with Safety Standards: Adhere to all TSA and United Airlines security policies to ensure a safe and secure environment for passengers and crew.
• Team Collaboration: Work effectively with airline staff, ground crews, and security teams to ensure smooth operations and quick turnaround times for flights.
• Problem-Solving: Handle customer concerns with professionalism and resolve any issues related to luggage, check-in, or security procedures promptly.
• Attention to Detail: Maintain accurate records and ensure all bags are correctly tagged and processed to prevent delays or mishandling.