Stephen Akomani
Charlotte,North Carolina
Summary
Detail-oriented Hardware and Software Asset Technician with hands-on experience in IT asset management, hardware installation, software deployment, troubleshooting, and lifecycle support. Skilled in maintaining accurate asset inventories, optimizing system performance, and ensuring compliance with organizational IT standards. Strong communicator with a proven ability to support end-users, streamline processes, and improve efficiency in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Support Technician
Walgreen Distribution Center
07.2023 - Current
- Provided daily support for end-users, resolving issues with hardware, software, and network connectivity.
- Assisted with software installations, upgrades, and patch management across multiple operating systems.
- Supported printer setup, peripheral troubleshooting, and system backups.
- Documented technical procedures and maintained accurate logs of incidents and resolutions.
- Assisted with IT projects including system migrations, security updates, and asset tagging.
Desktop Technician
Medspeed
09.2021 - 01.2022
- Provide Tier 1 & 2 desktop support for [X] users across multiple locations. Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, and mobile devices.
- Maintain and administer Active Directory accounts, passwords, and permissions.
- Support Microsoft 365 applications, Outlook configuration, and email migrations.
- Deploy OS images and applications using SCCM/MDT.
- Document incidents and resolutions in ServiceNow, maintaining SLA compliance.
- Assist with IT projects including system upgrades, security patches, and hardware rollouts.
Hardware and Software Asset Technician
Tony Computers Ltd
02.2010 - 01.2019
- Managed hardware and software assets across the organization, ensuring compliance with licensing agreements and internal policies.
- Performed imaging, deployment, and configuration of desktops, laptops, and mobile devices for new hires and replacements.
- Conducted regular inventory audits and maintained up-to-date asset records in the IT asset management system.
- Provided first- and second-level support for hardware and software issues, escalating to senior teams when necessary.
- Coordinated equipment lifecycle processes, including procurement, deployment, reallocation, and decommissioning.
- Generated reports for management on hardware utilization, software license compliance, and procurement needs.
Education
Bachelor of Science - Business in Accountancy
Accra Technical University
Accra, Ghana01.2009
Skills
- IT Asset Management (Hardware & Software)
- Hardware Installation, Imaging & Configuration
- Software Deployment & License Management
- Troubleshooting (PCs, Laptops, Printers, Peripherals)
- Inventory Control & Lifecycle Management
- IT Service Management (ITSM) Tools (ServiceNow, Remedy, etc)
- Windows, macOS & Linux Environments
- Networking Basics (TCP/IP, LAN/WAN, VPN)
- Documentation & Reporting
- Customer/End-User Support
Affiliations
- Society of Human Resource Management
Certification
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ServiceNow Certified Implementation Specialist – SAM
- Google Cybersecurity
- Google Project Management
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Playing Sports
- Running
- Camping
- Gardening
- Volunteering
- Volunteering with youth sports programs as a [role]
- Embracing outdoor adventures such as [activity 1] and [activity 2]
Timeline
IT Support Technician
Walgreen Distribution Center
07.2023 - Current
Desktop Technician
Medspeed
09.2021 - 01.2022
Hardware and Software Asset Technician
Tony Computers Ltd
02.2010 - 01.2019
Bachelor of Science - Business in Accountancy
Accra Technical University
Additional Information
- Experience with ServiceNow, SCCM, JAMF, or similar asset management tools.
- Familiar with IT procurement processes and vendor coordination.
- Strong organizational and documentation skills.