Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Alaba

Stafford

Summary

Personable and highly organized individual, well-suited for managing service desk operations and customer interactions. Understands IT support fundamentals and customer service best practices, proficient in troubleshooting and communication. Aims to enhance operational efficiency and customer satisfaction through effective problem-solving and coordination.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service desk

Walmart
11.2021 - Current
  • Promptly addressed customer concerns, enhancing satisfaction and loyalty while upholding Walmart's customer service standards
  • Earned Employee of the Month recognition for exceptional performance; led team initiatives to improve self-checkout machine accuracy from 75% to 95%, significantly boosting customer satisfaction
  • Facilitated money services, including transfers and bill payments, resulting in a 50% increase in service usage
  • Conducted financial transactions, such as returns and exchanges, with a 98% accuracy rate, minimizing errors and enhancing trust
  • Maintained a 700 items/hour scan rate, ensuring efficient and accurate service at checkout to maximize customer satisfaction
  • Directed daily operations in the manager's absence, maintaining high team productivity, morale, and operational continuity
  • Achieved a 97% proficiency rating in ULearns, demonstrating expertise in financial services like transfers and returns, strengthening revenue growth through informed customer support

Junior IT Risk Analyst

Securcorp
07.2021 - Current
  • Oversaw IT risk and compliance for Securcorp and its affiliated companies, ensuring alignment with industry standards
  • Managed the implementation of an enterprise and vendor risk management platform, streamlining vendor assessment procedures and reducing waiting times by 70%
  • Conducted security assessments of internal and external projects to ensure adherence to company policies and industry regulations
  • Updated policies to maintain compliance with evolving industry regulations
  • Supported external audits by diligently tracking findings until resolution, maintaining accountability and compliance
  • Identified, monitored, and mitigated risks related to third-party relationships to uphold adherence to policies and regulatory standards
  • Led regular risk assessments in collaboration with partners, actively identifying weaknesses and implementing risk management strategies
  • Collaborated with managers and partners to facilitate onboarding and evaluation of third-party relationships, including background checks and risk assessments
  • Managed firewalls, intrusion detection systems, and antivirus software to enhance risk detection and security measures
  • Monitored data file usage and controlled access to safeguard sensitive information

Education

Bachelor of Science - Cybersecurity

Bellevue University
Bellevue, NE
01.2025

Skills

  • Vendor/Third-Party Risk Management
  • Security Awareness Training
  • Data Security and Privacy
  • Regulatory Compliance
  • Governance Risk & Compliance (GRC)
  • Proficiency in working with MS Office tools
  • Troubleshooting
  • Splunk
  • Snort
  • Auditing
  • Factor Analysis of Information Risk (FAIR)
  • Incident Response
  • Endpoint Security
  • Wireless Network Security
  • Secure Coding Practices
  • Network Security
  • Penetration Testing
  • Firewall Configuration and Management

Certification

CompTIA Security+ Certificate

Timeline

Service desk

Walmart
11.2021 - Current

Junior IT Risk Analyst

Securcorp
07.2021 - Current

Bachelor of Science - Cybersecurity

Bellevue University

Similar Profiles

CREATE PROFILE
Stephen Alaba