STEPHEN AMATO-HEAPE
Jupiter,FL
Summary
Hardworking and results-oriented individual with extensive hands-on experience in property management, construction, renovations, retail, and project management. Seasoned property manager with track record of enhancing property value and maximizing rental income through strategic cost control and renovation projects. Proven ability to handle multiple projects effectively in fast-paced and challenging environments. Possesses versatile skills in operational management, team leadership, client and vendor relations, and problem solving. Brings fresh perspective and strong commitment to quality and success. Ready to leverage experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Luxury Vacation Home Property Manager/ Principal
Villa Fantome & Villa Vista
01.2005 - Current
- Oversees onsite property manager, maintenance team, and housekeeping services remotely.
- Implements and enforces policies and procedures to maintain property to highest standards.
- Assesses inventory needs and purchases supplies and equipment as needed.
- Maximizes rental income while minimizing expenses through effective planning and cost control.
- Schedules periodic site visits to conduct inspections of both interior and exterior of properties for preventative maintenance and repair.
- Handles guest inquiries and booking process on VRBO. Manages turnover and coordinates guest arrivals and departures.
- Communicates effectively with guests and works as a personal concierge to ensure a positive travel experience and client retention.
- Rated 10/10 Exceptional by travelers on VRBO.
Realtor/ Principal
Jupiter Realty Group & Associates Inc
01.2004 - Current
- Works with clients on listing properties for sale and finding properties for purchase based on their preferences and budget.
- Prepares comparative market analysis (CMA) to prospective clients to determine competitive market values.
- Creates MLS listings detailing and highlighting property features to maximize sale price.
- Markets and sells property for clients by hosting open houses and advertising online and in print.
- Writes purchase and sale agreements and presents purchase offers to sellers for consideration. Drafted and executed over 500 lease and sale contracts.
- Builds and maintains positive long term client relationships.
Property Manager/ Senior Client Relations Manager
Serenity Collection
01.2019 - 08.2024
- Supervised property management and client services for international luxury residential vacation properties.
- Coordinated daily maintenance services with housekeeping team, on-site property manager, and third party vendors.
- Handled client inquiries and concerns promptly and appropriately, scheduling maintenance and other support services.
- Monitored progress of construction and renovation projects and notified owners of updates and schedule changes.
- Communicated effectively with owners, guests, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for preventative maintenance and repair needs.
- Maintained original lease documents in digital and hardcopy format for owners.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends, and recommended appropriate adjustments.
- Reduced costs by streamlining contract bidding and procurement processes to ensure best prices for materials and services.
- Maximized rental income while minimizing expenses through effective planning and control.
St. Maarten Construction Project Manager
Residential Construction
10.2017 - 08.2024
- Managed residential construction and wide-scale, transformative renovation projects for high-end luxury homes.
- Supervised team of 15+ and communicated daily tasks to ensure adherence to schedule and project deadlines.
- Worked alongside crew and on-site tradesman in all aspects of renovation including demolition, debris removal, concrete roofing, exterior railings, pool resurfacing, deck installation, tile work, concrete casting and forming, window and door design, fabrication, and installation, hurricane shutters, painting, backup generator system, plumbing, electrical, HVAC, and landscaping design, procurement, and installation.
- Sourced, ordered, and shipped all supplies and equipment from the U.S. for construction projects.
- Performed demolition work on existing structures. Erected scaffolding, frames, and formwork. Built additions and increased overall footprint.
- Navigated challenges and provided on the spot solutions to prevent delays in project and ensure timely completion.
Jupiter Island Estate Management/ Managing Partner
TM Estate Management
01.2020 - 10.2023
- Coordinated all maintenance and service needs for high-end residential properties.
- Communicated effectively with owners, vendors, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for preventive maintenance and repair needs.
- Scheduled and supervised third party services including landscaping, pool service, window cleaning, and renovations process.
- Reduced maintenance costs by streamlining contract bidding to ensure best prices for materials and services.
- Interacted well with clients to build connections and nurture relationships.
Tree Trimming Services, Operator/ Principal
Trees R Us
07.2013 - 09.2019
- Oversaw operational and administrative responsibilities for company.
- Met with prospective clients to provide competitive bids.
- Coordinated logistics and scheduled team for jobs.
- Handled accounting and billing services.
- Cultivated positive relationships between clients and team members.
Commercial Property Management/ Principal
Oceanside Professional Center
02.2005 - 02.2017
- Managed 20,000 sq foot commerical office building with over 40 tenants.
- Coordinated and executed complete renovation including full interior remodel and suite additions, landscape design and installation, exterior monument sign, and parking lot re-configuration.
- Worked with Town of Jupiter zoning department to convert building to medical usage.
- Introduced prospective tenants to types of office suites available and performed tours of premises.
- Created and executed leases negotiating favorable terms for each party.
- Conducted thorough inspections of offices to report damages and maintenance issues.
- Handled tenant requests and concerns promptly and appropriately, calling in repairmen and other support services.
- Monitored timely receipt and reconciliation of rent collections each month.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored rent roll on a continuous basis with an emphasis on tenant retention.
Consultant
Jupiter Land Development
01.2005 - 01.2012
- Evaluated potential parcels for land acquisition viability and land use.
- Worked with the Town of Jupiter and Palm Beach County on re-zoning properties to maximize revenue potential.
- Oversaw and executed plat waiver and subdivision process with the Town of Jupiter, Palm Beach County, and Army Corps of Engineers for parcels along intracoastal waterway.
Merchandise Manager
Saks Fifth Avenue
01.1997 - 01.2005
- Supervised the merchandising team in processing incoming shipments, preparing products for selling floor, and merchandising goods by department in a timely manner.
- Designed and executed store displays to deliver interactive and memorable experiences for shoppers.
- Coordinated and executed various special events to drive sales and increase customer engagement.
- Worked with vendors on returning damaged or defective products.
- Collaborated with loss prevention to ensure accurate inventory.
- Motivated and mentored merchandising team to achieve high performance and job satisfaction.
- Cultivated strong relationships with all departments to maintain the highest visual presentation standards and improve customer service.
Education
Bachelor of Arts - Political Science & History
University of Florida
Gainesville, FLSkills
- Property Management
- Tenant and Client Relations
- Vendor Management
- Grounds Maintenance
- Licensed Realtor
- Project Manager
- Construction Supervisor
- Cost Control
- Contract Negotiation
- Teamwork and Collaboration
Timeline
Jupiter Island Estate Management/ Managing Partner
TM Estate Management
01.2020 - 10.2023
Property Manager/ Senior Client Relations Manager
Serenity Collection
01.2019 - 08.2024
St. Maarten Construction Project Manager
Residential Construction
10.2017 - 08.2024
Tree Trimming Services, Operator/ Principal
Trees R Us
07.2013 - 09.2019
Commercial Property Management/ Principal
Oceanside Professional Center
02.2005 - 02.2017
Luxury Vacation Home Property Manager/ Principal
Villa Fantome & Villa Vista
01.2005 - Current
Consultant
Jupiter Land Development
01.2005 - 01.2012
Realtor/ Principal
Jupiter Realty Group & Associates Inc
01.2004 - Current
Merchandise Manager
Saks Fifth Avenue
01.1997 - 01.2005
Bachelor of Arts - Political Science & History
University of Florida
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