STEPHEN ANTWI
IT Support Specialist
Charleston,IL
Summary
Veteran IT Support Specialist with 5 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Officer
Ghana Statistical Services
02.2021 - 08.2022
- Provide technical assistance by responding to technical queries/problems (e.g., IT equipment and network) and a consultation
- Monitor district risk posed to the ICT system and device and suggest precautions
- Monitor, manage, and assess the CAPI application and mobile device performance and advise accordingly.
Network Architect
Vodafone Ghana
09.2019 - 12.2020
- Lead internal executive engagement strategies and ensure their effective execution
- Partner with project teams, business stakeholders, and senior executives to shape initiatives and develop new insights
- Use metrics and reporting to track network results, measure effectiveness, and identify needs.
Intern-Information Technology Support
Electricity Company of Ghana (Accra West Region)
09.2017 - 12.2018
- Monitored servers, network connections, firewall, and corporate filters
- Set up network profiles, security permissions, and file-sharing systems
- Maintained hardware and software with new installations, repairs, and patches
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Master Of Science - Cybersecurity
Eastern Illinois University
Charleston, IL05.2024
Bachelor Of Science - Information Technology
Ghana Communication Technology University
Accra08.2019
Skills
- Help Desk Support
- Technical Troubleshooting
- System Administration
- Network Administration
- Server Management
- IT Security Management
- Incident Management
- Problem-Solving
- Remote Support Capabilities
- Operating Systems Expertise
- Hardware and Software Configuration
- Networking (LAN/WAN, Wireless, VPN)
- Customer Service
- Ticketing System Proficiency
- Hardware Maintenance
- Backup and Recovery
- Patch Management
- User Support
- Technical Documentation and Training
- Scripting Languages
Certification
- Cisco Certified Network Associate (CCNA) – Routing and Switching
- Certified Information Systems Security Professional (CISSP) [Pending]
- Certified Ethical Hacker (CEH) [Pending]
- CompTIA Security+ [Pending]
Timeline
IT Officer
Ghana Statistical Services
02.2021 - 08.2022
Network Architect
Vodafone Ghana
09.2019 - 12.2020
Intern-Information Technology Support
Electricity Company of Ghana (Accra West Region)
09.2017 - 12.2018
Master Of Science - Cybersecurity
Eastern Illinois University
Bachelor Of Science - Information Technology
Ghana Communication Technology University
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