Stephen Arsenault
Mooresville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and committed to maintaining professional relationships to increase profitability and drive business results.
Background includes twelve years of customer service across multiple industries. Giving me a wide range of skill sets that make me an ideal candidate for any customer support role.
Overview
12
12
years of professional experience
Work History
Client Support Analyst
HCA
Remote, NC
10.2022 - 09.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to all technical support needs.
Investment Analyst
DLT (Self Employed)
09.2019 - Current
- Management and creative problem solving
- Discipline and integrity
- Collaborating with other business minded people to achieve results
- Research and attention to detail
- Self teaching and self motivation.
- Conducted detailed investment analysis, calculations and reports
- Created financial strategies to optimize portfolio performance and reduce risk
Bartender
Hello, Sailor
Cornelius, NC
03.2018 - 07.2021
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Worked service well so efficiently was capable of serving drinks for entire dining room single handedly.
BARTENDER/MANAGER
Twisted Rooster
08.2016 - 08.2018
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Established standards for personnel performance and customer service
- Scheduled staff hours and allocated resources to maximize team member performance
- Investigated and resolved complaints regarding food quality and service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Manager
Ruby Tuesday
11.2011 - 10.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Homeschooled
05.2010
Skills
- Issue and Resolution Tracking
- Collaborative Team Player
- Analytical and Methodical
- Resolving Problems and Incidents
- Organizational Skills
- Technical Troubleshooting
- Customer Communication and Empathy
- De-Escalation Techniques
Timeline
Client Support Analyst
HCA
10.2022 - 09.2023
Investment Analyst
DLT (Self Employed)
09.2019 - Current
Bartender
Hello, Sailor
03.2018 - 07.2021
BARTENDER/MANAGER
Twisted Rooster
08.2016 - 08.2018
Manager
Ruby Tuesday
11.2011 - 10.2013
High School Diploma -
Homeschooled
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