STEPHEN AVERY
Riverside,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Tmt Telecommunications
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Owner
SINGLEHANDED IND
10.2017 - 01.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Utilize a Direct to Garment (DTG) printer to print customer-supplied designs on clothing and other items.
- Employ the order management software to update project statuses and handle computer data.
- Assign due dates to orders and prioritize their completion. Complete DTG activities, such as evaluating work orders.
Shipping and Receiving Clerk
BARENS
01.2010 - 07.2011
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Line Cook
Bakers Drive Thru
01.2008 - 12.2008
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Ride Operator
Fiesta Village Family Fun Park
01.2006 - 10.2007
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Education
GED -
Mira Loma Christian Adult School
Riverside, CA04.2018
Skills
- Data Collection
- Data Entry
- Account Updating
- Complaint Resolution
- Product Knowledge
- Appointment Scheduling
- Store Maintenance
- Follow-Up Skills
- Computer Proficiency
- Customer Relations
- Microsoft Outlook
- Client Relations
Reference
Don kendrick (951) 206-3110
Chris Blodgett ( 840) 216-1023
Dan Houle (909) 243-2001
Timeline
Customer Service Representative
Tmt Telecommunications
12.2023 - Current
Owner
SINGLEHANDED IND
10.2017 - 01.2020
Shipping and Receiving Clerk
BARENS
01.2010 - 07.2011
Line Cook
Bakers Drive Thru
01.2008 - 12.2008
Ride Operator
Fiesta Village Family Fun Park
01.2006 - 10.2007
GED -
Mira Loma Christian Adult School
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