Stephen Ayers Jr
Houston
Summary
Motivated and reliable professional with strong communication and customer service skills honed in fast-paced environments. Adaptable and detail-oriented with a proven ability to work effectively with both team members and customers to ensure smooth, high-quality service. Brings a strong foundation in healthcare, communication, and customer service from experience in high-paced clinical and residential environments. Skilled in multitasking, accuracy, and supporting patients and team members with clarity and patience. Known for being reliable, detail-oriented, and a fast learner with a strong commitment to patient safety and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Chick-fil-A
12.2024 - Current
- Navigated delivery routes efficiently to ensure timely and accurate deliveries.
- Maintained vehicle cleanliness and adherence to safety standards.
- Assisted in training new drivers on company protocols and best practices.
- Utilized GPS systems for optimized route planning and navigation.
Fleet coordinator
Chick-fil-a Houston
12.2024 - Current
- Managed daily operations and upkeep of company delivery fleet, ensuring all vehicles met safety and cleanliness standards
- Served as the primary liaison between drivers and management, coordinating vehicle use, maintenance, and service requests
- Diagnosed and resolved basic technical issues in vehicles (e.g., GPS malfunctions, battery alerts), minimizing downtime
- Researched and negotiated with vendors to secure cost-effective, high-quality maintenance and repair services
- Built and maintained strong relationships with local automotive service providers, ensuring timely scheduling and reliable support
- Kept detailed records of vehicle inspections, service histories, and repairs to ensure compliance and operational readiness
Crew Member
Raising Cane's
03.2022 - 01.2023
- Adapted to multiple roles including cashier, cook, and drive-thru attendant to ensure smooth operations across shifts
- Delivered prompt, friendly service in fast-paced front-of-house and drive-thru environments during peak hours
- Performed back-of-house duties such as food prep, fryer maintenance, and equipment upkeep while upholding strict cleanliness and safety standards
- Streamlined beverage organization and managed inventory to improve workflow and reduce wait times
- Demonstrated flexibility and teamwork by stepping into various roles to meet changing operational needs and customer expectations
Resident Assistant (RA)
McNeese State University
08.2022 - 05.2023
- Fostered a welcoming and inclusive residential environment through active listening, clear communication, and peer support
- Addressed resident concerns promptly, resolved interpersonal conflicts, and enforced safety protocols to promote well-being
- Planned and led educational and social programs to strengthen community engagement and teamwork
- Conducted room inspections, maintained detailed documentation, and ensured compliance with campus policies and procedures
- Served as a first point of contact for residents, providing guidance and troubleshooting both personal and facility-related concerns with discretion and care
Medical Assistant
Statcare Medical Clinic
01.2020 - 12.2020
- Greeted and assisted patients with professionalism and empathy, managing appointment scheduling and patient flow efficiently
- Supported daily clinic operations by multitasking in a fast-paced environment and maintaining a clean, organized workspace
- Handled sensitive patient information with confidentiality and precision, ensuring effective communication between patients and healthcare staff
- Performed administrative tasks requiring adaptability, problem-solving, and attention to detail in a dynamic clinical setting
Education
Bachelor of Science - Integrated Studies
University of Houston
Houston, TX05-2025
Skills
- Strong customer service and user support in high-volume environments
- Effective communicator – explains technical issues clearly to non-technical users
- Team collaboration and adaptability under pressure
- Time management and multitasking across multiple priorities
- Attention to detail – maintaining quality standards in operations and documentation
- Professional, dependable, and solutions-focused attitude
- Organizational growth
- Transportation safety protocols
- Team leadership qualities
- Fleet management expertise
Certification
Pharmacy Technician Trainee License – Texas State Board of Pharmacy
Issued: July 2025 | Expires: July 2027
Timeline
Delivery Driver
Chick-fil-A
12.2024 - Current
Fleet coordinator
Chick-fil-a Houston
12.2024 - Current
Resident Assistant (RA)
McNeese State University
08.2022 - 05.2023
Crew Member
Raising Cane's
03.2022 - 01.2023
Medical Assistant
Statcare Medical Clinic
01.2020 - 12.2020
Bachelor of Science - Integrated Studies
University of Houston