Stephen Baes
Pensacola,FL
Summary
Seasoned professional with a robust background in customer service and patient care, notably at Fresenius Kidney Care Dialysis. Excelled in passenger transportation and relationship building, demonstrating punctual, reliable, and safe driving practices. Proven track record of enhancing customer experiences and streamlining operations, underscored by meticulous attention to detail and effective time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
Pensacola, FL
05.2019 - Current
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
Pensacola, FL
02.2016 - 03.2021
- Performed pre-treatment patient assessments, including vital signs and weight measurements.
- Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
- Monitored patients during dialysis treatments for adverse reactions or changes in condition.
- Maintained accurate records of patient treatments, including the type of treatment received, duration of treatment and any other relevant information.
- Provided education to patients regarding diet, lifestyle modifications, nutrition, fluid management and medication compliance.
- Cleaned and maintained equipment used for dialysis treatments according to safety protocols.
Wait Staff Member
IHOP
Pensacola, FL
12.2010 - 07.2017
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Night Auditor
Country Inns & Suites
Pensacola, FL
04.2014 - 04.2016
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Front Desk Receptionist, Hotel Manager
LHS Companies ( Days Inn, Ramada Inn)
Pensacola, FL
07.2010 - 04.2014
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Education
Certificate of Technical Studies - Emergency Medical Technician
George Stone Technical College
Pensacola, FL05-2024
Bachelor of Science - Hotel And Restaurant Management
University of Mindanao
Tagum City, Philippines04-2009
Certificate of Technical Studies - Firefighter Academy
George Stone Technical College
Pensacola, FLBachelor of Science - Agricultural Engineering
University of Southeastern Philippines
Tagum City, PhilippinesSkills
- Passenger transportation
- Punctual and reliable
- Safe driving practices
- Relationship building
- Time management
- Attention to detail
- Cooking specialized in American breakfast and Filipino dishes ( ex lumpia, pansit, and adobo)
- Expert cannulation technique in fistula's and graft's
Certification
- NREMT Certified
- Certified Clinical Hemodialysis Technician (CCHT)
- BLS Certified
Languages
English
Professional
Tagalog
Professional
Bisaya
Native/ Bilingual
References
References available upon request.
Timeline
Driver
Uber And Lyft
05.2019 - Current
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
02.2016 - 03.2021
Night Auditor
Country Inns & Suites
04.2014 - 04.2016
Wait Staff Member
IHOP
12.2010 - 07.2017
Front Desk Receptionist, Hotel Manager
LHS Companies ( Days Inn, Ramada Inn)
07.2010 - 04.2014
Certificate of Technical Studies - Emergency Medical Technician
George Stone Technical College
Bachelor of Science - Hotel And Restaurant Management
University of Mindanao
Certificate of Technical Studies - Firefighter Academy
George Stone Technical College
Bachelor of Science - Agricultural Engineering
University of Southeastern Philippines
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